Customer Success Manager - EMEA at Altea Recruiting in Belgium

About the Role

As a Customer Success Manager (CSM), you will be responsible for ensuring customer satisfaction, retention, and long-term value after the sale. You will work closely with customers to support onboarding, adoption, and ongoing success while acting as a trusted point of contact throughout the customer lifecycle.

This role is suited for professionals who are customer-focused, proactive, and comfortable managing multiple accounts while owning retention and engagement outcomes.

Your Responsibilities

• Manage a portfolio of active customers post-sale • Act as the primary point of contact for customer onboarding and ongoing support • Ensure customers achieve value from products or services • Monitor customer health, usage, and engagement • Identify risks, address issues, and drive retention • Coordinate with internal teams to resolve customer needs • Identify expansion, renewal, and upsell opportunities • Maintain accurate customer records and activity in the CRM • Meet or exceed retention and customer satisfaction targets

Preferred Qualifications

• 3 to 6+ years of experience in customer success, account management, or a customer-facing role • Strong written and verbal communication skills in English • Proven ability to manage multiple customer relationships simultaneously • Experience using CRM and customer success tools • Strong problem-solving and relationship-building skills • Customer-focused and performance-driven mindset

Location

Remote United States or Canada

Salary and Benefits

• Competitive salary: €2500-4000/month • Fully remote work environment • Flexible schedule focused on results • Career progression opportunities into senior customer success or leadership roles • Ongoing training and professional development • Paid time off and company holidays • Health, dental, and vision benefits where applicable