Patient Care Coordinator(Bilingual preferred) at Alpha… · Chicago

Job Description:

*This is a Field/Office role, There is no remote or work from home*

The Case Coordinators responsible for coordinating patient care services, overseeing office operations, and ensuring compliance with regulatory standards in a home health agency setting. We are looking for a competent home health and Staffing coordinator to undertake a variety of tasks such as credentialing, recruitment, orientation and placement of caregivers. A staffing coordinator must be an excellent communicator, and able to foster relationships with both Caregivers and Clients. They should ideally have experience in hiring and onboarding as well as other human resources procedures. The goal is to ensure that the company’s staffing requirements are always met, and caregivers work in a friendly, supportive environment.

Key Responsibilities:

Case Coordination:

• Assess Patient Needs: Evaluate Client’s health care needs and preferences to properly staff Caregiver to needs of the Client.
• Coordinate Care: Work with DON, COO, and Administrator to ensure that patients receive comprehensive and timely care.
• Monitor Progress: Do Quarterly visits for each client to ensure their needs are being addressed by the Caregiver
• Facilitate Communication: Serve as a liaison between clients, families, caregivers, and healthcare providers to ensure clear communication and coordination of services.

Office Management:

• Administrative Oversight: Manage day-to-day office operations, including scheduling, billing, and documentation.
• Compliance: Ensure compliance with state and federal regulations, including HIPAA and Medicare requirements.
• Staff Supervision: Oversee office staff, including scheduling, training, and performance management.
• Resource Management: Manage supplies and equipment to ensure the office is adequately stocked and organized.

Reporting and Documentation:

• Maintain Records: Ensure accurate and timely documentation of patient care, services rendered, and office activities.
• Generate Reports: Prepare reports for management on client outcomes, operational efficiency, and compliance metrics.
• Quality Assurance: Participate in quality assurance and performance improvement initiatives.

Non-Clinical:

· Provide caregiver assistance as required during the initial stages of cases where a permanent caregiver has not been designated.

· Demonstrate the standards that Alpha Solutions expects from our Caregivers.

Marketing:

· Develop key strategies to expand the clientele in new demographic areas of improvement.

· Lead key marketing events at Senior Homes, external stakeholders, communities, etc., to promote the Agency.

Qualifications:

• Education: Associate degree in healthcare administration, nursing, or a related field preferred.
• Experience: Minimum of 2 years’ experience in case management or office management, preferably in a healthcare setting.
• Skills:
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in electronic health record (EHR) systems and office software (e.g., MS Office).
• Knowledge of IDPH, DOA, and State of Illinois Healthcare agency regulations and compliance standards.

Additional Information:

• Work Environment: Office setting with occasional travel to client’s homes.
• Hours: [Specify hours, e.g., Monday to Friday, 8 AM - 5 PM]
• Bilingual is preferred

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Case management: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Chicago, IL 60659 (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person