Customer Service Representative at Alliance… · Raleigh

We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our patients and assisting with inquiries and concerns.

Responsibilities:

• Handle incoming calls, emails, and messages from patients with professionalism and empathy

• Schedule appointments and assist with patient service requests

• Provide accurate information about healthcare services

• Maintain detailed and accurate records of all patient interactions

• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up

• Support a positive patient experience through clear and compassionate communication

Qualifications:

• High school diploma or equivalent

• 1-2 years of experience in customer service or a related field

• Excellent verbal and written communication skills

• Strong problem-solving and interpersonal skills

• Ability to work independently in a remote setting

• Proficiency with computers and communication tools

• Passion for helping others and providing high-quality service
  
  

  Skills:

  • Proficient in Microsoft Office Suite
  • Knowledge of medical terminology is a plus
  • Ability to remain calm and professional in stressful situations
  • Team player with a positive attitude

Join a dedicated team focused on patient-centered care. Apply today to make a meaningful difference in your community!