Customer Service Representative - Aerospace at Allflight… · Kent

Customer Service Representative – CSR $24-27 Hourly

Job Description

Allflight Corporation is seeking a Customer Service representative to join our team. Allflight is a great opportunity to expand your aviation career at our FAA approved Repair Station in a convenient location.

Responsible for supporting our repair and rebuild programs to ensure customer needs are met by releasing Work Orders to the shop, tracking completion dates, and tracking schedules. Releasing Repair Orders to outside vendors for assembly details and releasing Purchase Orders for shop materials. You will be tasked with solving complex issues and will also collaborate with team members across the department to assist them with their requirements.

Responsibilities:

• Release Work Orders (WO’s) to the shop based on customer and schedule requirements
• Track WO’s for delivery/completion dates and keep customers updated
• Release and track Repair Orders (RO’s) with outside vendors
• Release and track Purchase Order (PO’s) for shop materials
• Maintain Master Schedule for product based on shop capabilities and customer demand
• Ensure all transactions are initiated and completed in the ERP system
• Work with a variety of software, hardware, and EPR applications
• Solve complicated problems and see projects through to completion
• Data mine system data for reports and leverage data to work with the team to identify improvements

Basic Qualifications (Required Skills/Experience)

• Must be able to data mine system data for reports
• Experience working with Microsoft Business Applications such as Windows, Office, Teams, Outlook and Pentagon (preferred)
• Experience working with ERP systems
• Knowledge of Computer Networks
• Strong interpersonal and team communication skills
• Excellent organization and administrative skills
• Integrity and leadership skills
• Exemplary customer care skills
• Good analytical and problem-solving skills
• Detail-oriented and multitasking skills in a high paced environment
• Associate degree in Business, Aviation, Supply Chain, or a related field, or a minimum of three (3) years of relevant experience preferred

Work Schedule

Job Type: Full-Time Hourly

Work Location: In Office, Kent WA

Pay: Bi-Weekly

Schedule M-F 7:30am-4:00pm

Allflight Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

COMPENSATION & BENEFITS

The hourly range for this position is $24-$27, depending on relevant experience and qualifications.

Benefits include medical, dental, vision. Paid time off includes 5 days of vacation after a year of service, 6 sick days, and 7 paid holidays.

401(k) Plan with company matching contributions at 100% of the first 3% of pay, after a year of service.