Customer Service Systems Intern at Allen Lund Company in Orlando, FL

Customer Service Systems and Process Audit Intern

About Allen Lund Company

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company in 1976, opening the first office in Los Angeles adjacent to the produce market. Allen and his wife Kathie began what he referred to as "living the American dream." As the years went on, the company continued to grow, expanding offices across the country.

Under Allen's guidance, his family became deeply involved in day-to-day operations, having worked the brokerage desk to truly understand the business inside and out. Today, Allen Lund Company remains a privately held, family-oriented organization with over 40 nationwide offices, driven by low turnover, exceptional service, and a strong commitment to community involvement and employee success.

Internship Overview

Ever wondered how data integrity, transportation systems, and process auditing keep nationwide supply chains moving seamlessly? Allen Lund Company is looking for an analytical, detail-minded Customer Service Systems and Process Audit Intern to dive into the core operational and systems hub of our KS Freight department! Reporting to departmental leadership, this hands-on internship offers a clear, practical look into transportation management systems, operational data validation, process compliance, and accounting audit exposure.

Instead of getting stuck with dry textbook theory, you'll gain practical experience working directly with transportation platforms, conducting data validations, analyzing metrics in Microsoft Excel and Power BI, and assisting with financial audits. If you have an eye for detail, enjoy solving operational puzzles, and want to build a standout resume in data analysis, transportation systems, and audit compliance, this opportunity is built for you!

What You'll Learn & Do

• Systems & Data Auditing: Review transportation systems and detailed Excel records to audit data accuracy, identify inconsistencies, verify documentation completeness, and prepare audit summaries to drive departmental process improvements.
• Transportation Management Systems Training: Navigate core transportation systems, learning how freight and operational data is captured, maintained, monitored, and leveraged across day-to-day workflows.
• Data Analysis & Visualization: Build practical proficiency in Microsoft Excel—including data organization, formulas, and reporting—while gaining guided exposure to Power BI and Microsoft analytics tools to evaluate operational performance.
• Accounting & Financial Audit Exposure: Assist with internal accounting audits by reviewing billing records, charges, financial data, and supporting documentation to understand how operational accuracy directly impacts financial results.
• Process Compliance & Reporting: Prepare organized audit findings, summaries, and reports for departmental leadership to support compliance and identify workflow optimization opportunities.
• Core Departmental Operations: Collaborate with cross-functional team members, document system findings, and perform essential operational support functions within the KS department.

What We're Looking For

• Currently enrolled undergraduate student or recent graduate in Supply Chain Management, Logistics, Data Analytics, Accounting, Finance, Business Administration, Management Information Systems (MIS), or a related field.
• Strong attention to detail with an analytical mindset for validating data, identifying discrepancies, and solving operational puzzles.
• Proficiency or familiarity with Microsoft Office (especially Microsoft Excel); exposure to or interest in learning Power BI and data visualization tools is a plus.
• Clear, professional written and verbal communication skills for preparing reports and collaborating across departments.
• Proactive, organized multi-tasker who enjoys working in a collaborative, supportive team setting.
• No prior logistics or systems audit experience required—we provide full hands-on training and mentorship!

Why Intern With Allen Lund Company?

At Allen Lund Company, our interns don't just sit on the sidelines—they play an active role in keeping the nation’s supply chain secure and moving! You'll gain practical corporate experience, work with supportive leaders who value your growth, and build a resume packed with industry-recognized skills in transportation systems, data analytics, process auditing, and operational finance.

Schedule: Monday-Friday 4:00 PM – 8:00 PM