Customer Service Agent - Honolulu -… at Alaska Air… · Honolulu

The Team

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Role Summary

As a member of the customer service team with Hawaiian Airlines, you will be engaging guests with care and creating remarkable experiences while assisting with travel needs. You will respond to guest inquiries and perform various tasks in the lobby check-in, gate, and baggage areas. This is a union represented position.

Key Duties

• Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights) in a fast-paced environment. Receives, unloads, unpacks, checks and identifies all incoming material.
• Sell tickets, process ticket changes, create and book reservations.
• Ensure FAA, Company and airport regulations are followed.
• Enforce safety/security measures and protect sensitive zones.
• Account for cash and credit card transactions.
• Check and correct airport reports and other documents.
• As directed, implement standard procedures during overbooked, irregular flights and denied boarding situations. Solicit volunteers to free up seats, re-accommodate guests by booking alternative flights and provide travel vouchers.
• Identify and escalate issues as required.
• Perform other related duties as required.

Job-Specific Experience, Education & Skills

Required

• Possess computer skills with the ability to learn and use new software applications.
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Excellent listening skills with the ability to respond and effectively resolve guest inquiries or concerns.
• Ability to meet the physical demands of the position, which includes the ability to lift up to 70 lbs. occasionally and up to 50 lbs. frequently.
• Must be able to bend, stoop squat, reach and grasp.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Flexible to work varied shifts including nights, weekends, and holidays.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Previous airline experience.
• Customer service experience in the hospitality industry.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $15.92/Hr.

Bonus

Additional Details

Exposed body art, including exposed body piercing (other than a single pair of earrings) and tattoos, is unacceptable.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status

Non-Exempt

Regular/Temporary

Regular

Category

Airports & Warehouse

Company (Set ID from Job Codes)

Hawaiian Airlines

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.