Receptionist at Al Mansour Automotive Company in Ad Dakahliya, Egypt

Summary

Provides the first point of contact at MAG showrooms, service centers or offices, welcoming customers and visitors, handling calls and inquiries, booking appointments and directing people to the right team, delivering a professional first impression aligned with brand standards.

Tasks

• Welcome customers and visitors at the showroom, service reception or office, register them, and direct them to the right sales executive, service advisor or department.
• Answer, screen and route incoming calls, take accurate messages, and respond to general inquiries on opening hours, locations and services.
• Manage appointment calendars, test-drive or service bookings and meeting-room reservations as instructed.
• Follow MAG and brand customer-handling standards, including greeting protocols and waiting-area upkeep.
• Organize own work and coordinate with advisors and sales teams to keep customer waiting times short.
• Attend training on customer service, systems and brand standards.
• Maintain visitor logs, courier records and basic office documents.
• Capture customer contact details and visit reasons accurately in the CRM/DMS for follow-up.
• Interact courteously with colleagues and customers, creating a professional first impression of MAG.

Education

Bachelor's degree or technical institute diploma.

Experience

1–2 years of reception or customer service experience; good command of English.

Skill

• Verbal Communication
• Policy and procedures
• Planning and Organizing
• Action Planning
• Builds Customer Loyalty
• Masters Service Conversations
• Strengthens Customer Connections
• Call Handling
• Computer Skills
• Review and Reporting
• Office Systems

Competencies

Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

Ensures Accountability: Holding self and others accountable to meet commitments.

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.

Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Platform Hashtag