Satair - Process and Performance Manager at Airbus · Singapore

Satair - Process and Performance Manager
Location: Singapore Area
Job Description:
This job is based in Satair, if you want to know more about our business, please clickhereto find out more.
Job Objectives
Process Optimization and Change Management:The core of the role focuses on analyzing, documenting, and driving continuous improvement for Repair Operations and Administration. This involves establishing KPIs, leading Value Stream Analysis (VSA),  problem-solving groups, and acting as an internal consultant to guide the Repair teams through operational changes and efficiency improvements.
System and Data Management:Responsible for key digital tools enhancement—specifically SAP, Freshdesk and Skywise dashboards. Responsibilities include managing IT change requests, and leveraging data insights to drive fact-based decision-making and cross-functional alignment.
Drive transformation:By leading work packages for Repair related projects
Job Responsibilities
Lead and manage improvement projects in collaboration with Global Business Process Manager and local Process Specialist
Responsible for modelling, documenting, analysing processes and documentation in Symbio platform
Responsible for developing relevant process design, maintaining the current-state business process and develop targeted future-state business processes
Partner with the business to visualise impact and dependencies of financial and business performance, enabling best practice sharing and fact based decision making
Responsible for internal alignment with other functions (i.e. Logistics, Product Management, Repair Shop, Finance, Quality)
Establish and define data products and build
Accountable for challenging, analysing, improving and guiding relevant processes
Responsible for driving improvement actions, communicate on improvement plans and manage problem solving groups within the repair perimeter in the Satair business
Lead and facilitate VSA to increase transparency on the entire Satair repair process
Identify & incorporate requirements applicable to processes in scope and ensure compliance
Install dedicated Process-Review governance with the Process Specialist community.
Skywise-based Dashboards for Satair Repair functions.
Act as the Super User of the tool “Freshdesk”
Participate in feature requests and development
Support transformation projects
Assist in measuring and reporting on  process/ticket performance
Work closely with Freshdesk Business Owner to identify, define, document, measure & improve processes
Support the implementation of improvement activities
Creation and follow up of IT change requests across various applications
Secondary Responsibilities
Play a key role in supporting project leaders, line managers, and sponsors in successfully managing change. This support draws on expertise in a range of consulting tools and techniques, addressing both the “hard” and “soft” aspects of change.
Maintain KPIs (e.g. adherence, efficiency)- depending on the set up of each function
Support and analyse initiatives and opportunities by driving improvement measures and mitigation actions
Support in challenging, analysing, improving and guiding relevant processes representing worldwide repair supply chain activities
Support HO Repair, Lease & Exchange Order Management APAC with adhoc recurring issue analysis, applying data analysis or process check
Support HO Repair Operations APAC with improvement initiatives
Other duties reasonably determined from time to time by the Company
Job Requirements
Bachelor’s Degree in Logistics / Business Administration / Computer Science / Industrial Engineering or similar
3-5 years of relevant working experience in Logistics, Supply Chain or Repair Operations
Experience in SAP would be advantageous
Experience in Supply Chain / Repair Operations
Digital Experience (Digital Toolsets, IT)
Experience in Process Management would be preferred but not mandatory
Excellent communication skills, written and verbally
Experience in Aviation industry would be preferred but not mandatory
Team player in cross-functional environment
Ability to work under pressure and to operate in a conflict situation
Ability to prioritize
Ability to work in an international environment
Good analytical skills; ability to see the bigger picture
Ability to execute and drive change
Intercultural understanding
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Satair Pte Ltd
Contract Type:
Permanent
Experience Level:
Professional
Job Family:
Improvement & Performance Management <JF-BI-IP>
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