Cargo Training Specialist - ICN at Air Canada · Incheon

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This role is responsible for delivering and coordinating the training functions within the Air Canada Cargo Department and supporting cargo operations. The role includes liaising with Air Canada Cargo Operations, Customer Service Unit, Dangerous Goods, Warehouse personnel, Sales, Headquarters and external third parties. The role is additionally responsible for training compliance with Service Level Agreements for all Air Canada products, procedures and processes. Will be required to assist the Cargo Training Instructor and the Partner Ground Handling Performance in delivering training in various locations.

Responsibilities:

• Deliver classroom based and virtual training for all mandatory requirements.

• Monitor and manage all e-Learning to ensure compliance with required standards.

• Deliver all Air Canada operational systems training.

• Deliver operational training to include but not limited to: Cargo reservations; air waybill data capture; outbound / inbound flight processing; departmental procedures; system procedures; warehouse procedures & responsibilities; E-Business; Air Canada Standard Operating Procedures (SOP); Safety; Dangerous Goods.

• Delivery of soft skills training such as Customer Service.

• Research & Develop training material based on local requirements to include: lesson plan; reference guide; handouts; exercises; exams; PowerPoint presentations.

• (Re-)develop corporate training as required to meet local/international requirements in collaboration with Cargo Training & Development YUL

• Work with and oversee warehouse training instructors to include: Operational equipment; forklift driving; Pristine Condition manual handling; other on-the-job training for new employees.

• Work with and oversee office training instructors to include: reception functions; import / export procedures; load planning (Weight and Balance); other on-the-job training for new employees.

• Manage new employee induction.

• Assist auditors in station audits.

• Conduct training in international stations to meet Air Canada SOP as required.

• Set up new station procedures on-site and deliver required training in conjunction with the Vendor Management team.

• Work with our GSA / GHA’s to provide instruction, procedural information and guidance.

• Support function in various stations, particularly if safety related.

• Assess new or additional training needs.

• Other training-related duties as delegated by Cargo Training Instructor and Partner Ground Handling Performance.

• Ensure safe, compliant, and efficient cargo operations in line with company and regulatory requirements.

• Perform cargo operations duties, including documentation, research, filing and archiving of various records, cargo manuals, preparation of manifests, and handling phone calls.

• Issue transport documents, transborder manifests, and customs documents

• Prepare load instruction sheets in accordance with company procedures and regulations.

• Prepare and oversee import and export shipment activities, and coordinate load planning, weight and balance, warehouse, ramp, and cargo handling activities to support safe and on-time departures.

• Manage operational resources, equipment, ULDs, and flight capacity to support business and operational needs

• Verify and manage shipments received by agents, freight forwarders, other airlines, and other related parties.

• Identify and report discrepancies or anomalies in documentation to protect the company's interests.

• Training experience essential.

• Minimum of 2 years Cargo experience, preferably in Operations.

• Excellent knowledge of cargo processes and procedures.

• Must be prepared to travel to deliver and/or receive/develop training.

• Must hold a Dangerous Goods Specialist certification/qualification.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted