Billing Assistant/Senior Billing Assistant at AIPSO · Mayfield…

Summary: AIPSO is a management organization and service provider for various insurance industry groups responsible for administering the residual market. They are seeking a Billing Assistant/Senior Billing Assistant to monitor and coordinate premiums and customer accounts while assisting with billing discrepancies and customer service inquiries. Responsibilities: - Monitor and coordinate premiums and customer accounts - Assist with resolving billing discrepancies by investigating billing errors and recommending process improvements to avoid future errors - Assist with the administration of the policyholder refund process by verifying and ensuring accounts due a refund are handled appropriately and refund checks are printed timely and verified - Support administrative functions related to cash processing and billing policyholders - Handle the preparation and completion of daily cash receipts (payments) and ensure payments are deposited timely - Coordinate daily bank deposits and ensure that checks are processed timely - Ensure payments are promptly recorded and entered into the billing system - Review and verify all supporting documentation needed to prepare payments and bills to policyholders - Assist with reconciliation of bills, update and balance accounts by tracking all payment and transaction records - Handle billing related customer service inquiries from insureds and producers - Assist with reconciliation of premium and commission disbursements Required Qualifications: - Proficient in the use of Microsoft Office productivity tools (e.g. Outlook, Word) to manage work - Advanced skills using MS Excel - Effective problem-solving skills, including ability to analyze complex issues, find the root cause of the problem, and consider a wide range of alternatives before acting - Demonstrate strong verbal and written communication skills, including ability to effectively present information and respond to questions - Ability to multi-task and demonstrate flexibility while maintaining attention to detail - Demonstrate excellent organizational skills - Ability to work independently and interact professionally and effectively in a team environment - Demonstrate excellent customer service skills by following directions and interpreting customer needs - Demonstrate proficiency with numbers and calculations Preferred Qualifications: - An Associate's Degree (AA/AS) from a two-year college or university majoring in accounting, business management, or finance is preferred. Additional appropriate experience will be considered in lieu of a degree - 1 or more years of general accounting or billing experience, including experience working directly with customers, is desired - Experience working in the insurance industry and insurance designations are a plus Required Skills: Microsoft Outlook, Microsoft Word, Microsoft Excel, Billing, Accounting, Cash processing, Reconciliation