Customer Operations Analyst at Agri-Mark in Waitsfield, VT

Customer Operations Analyst

How would we describe a career with Agri-Mark/McCadam/Cabot Creamery? More than 100 years of: Farmers, Family, Mission, Purpose, Sustainability, Respect, Integrity, Work Ethic, Teamwork, Pride in Award Winning Products, and Agriculture.

Cabot Creamery has held B Corp certification since 2012, and became the world’s first dairy co-op to do so. This certification demonstrates our commitment to transforming the global economy to benefit all people, communities, and the planet.

This position requires three in-person days per week in office – Tuesdays through Thursdays.

Salary range: $64-72k

The Customer Operations Analyst supports Agri-Mark's commodity and ingredient businesses through the management of inventory, customer operations, pricing, and supply chain activities. This role leverages data-driven insights to optimize inventory utilization, product allocation, pricing accuracy, and customer fulfillment while serving as a key liaison between customers, sales, supply chain, operations, quality, finance, and transportation. The position plays a critical role in aligning customer demand with inventory availability

What you'll be doing:

Inventory Analytics, Customer Operations & Allocation

• Analyze inventory, demand, and production plans to optimize product allocation and customer fulfillment.
• Develop reports, dashboards, forecasts, and KPIs to support business performance and decision-making.
• Manage customer orders across ERP, EDI, eCommerce, and customer-specific systems.
• Monitor inventory aging, storage utilization, and customer commitments to maximize inventory performance.
• Partner with customers and cross-functional teams to align inventory availability with business needs.
• Resolve order, inventory, and service issues while maintaining high customer satisfaction.
• Support inventory reconciliations, audits, storage billing, and contract compliance activities.
• Drive process improvements that enhance reporting, efficiency, scalability, and operational performance.
• Lead and facilitate monthly business reviews with strategic businesses partners

• Maintain customer pricing programs, contracts, and related system data.
• Ensure pricing accuracy across orders, invoices, and customer agreements.
• Investigate and resolve pricing discrepancies, deductions, and billing issues.
• Support administration of contract, market-based, and formula pricing models.

Supply Chain & Logistics Coordination

• Coordinate order fulfillment with customers, warehouses, carriers, and internal teams.
• Manage shipment scheduling, inventory deployment, and warehouse routing activities.
• Coordinate domestic and international shipments, including required documentation.
• Communicate inventory availability, shipment status, and logistics requirements
• Resolve logistics issues and implement corrective actions to ensure service continuity.
• Support efficient product movement through transportation and distribution optimization.

What we are seeking:

Education & Experience

• Bachelor's degree in Business, Supply Chain, Operations, Analytics, Finance, or a related field; equivalent experience may be considered.
• Experience in supply chain, inventory management, pricing administration, customer operations, logistics coordination, business analytics, or related functions preferred.

Knowledge, Skills & Abilities

• Strong analytical, problem-solving, and decision-making skills.
• Advanced Microsoft Excel proficiency; Power BI experience preferred.
• Experience with ERP, EDI, reporting, and business intelligence systems.
• Strong communication and relationship management skills with the ability to work effectively with multiple teams/departments.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Demonstrated ability to identify process improvements and leverage data to support business decisions.
• Customer-focused mindset with a commitment to operational excellence and continuous improvement.

Our support of employee growth includes promoting from within, training and tuition reimbursement. Team members enjoy access to a comprehensive benefits package, competitive salary and a 401k with company match.

Agri-Mark is an equal opportunity employer. The company is committed to the fundamental principle of equal opportunity and equal treatment for every qualified prospective and current employee. The company does not discriminate or allow discrimination on the basis of race (including traits historically associated with race including hair texture and protective hairstyles), color, religion, ancestry, national origin, citizenship, genetic information, sex (including pregnancy or pregnancy-related conditions), sexual orientation, gender identity, place of birth, crime victim status, age, physical or mental disability, a positive result from an HIV-related blood test, military or veteran status, or any other classification protected under applicable federal and/or state law.

Agri-Mark complies with all federal, state, and local laws and regulations.