Field Service Engineer at Agilent Technologies in New York City, NY

FIELD SERVICE ENGINEER Location: US-NJ-Remote Location JOB DESCRIPTION Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity and can-do attitude are essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success. YOUR ROLE • Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. • Installs and optimizes hardware/software/network products and configurations at customer sites. • Diagnoses and resolves product performance problems. Performs maintenance and repair services. • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. • Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. • Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. • May have knowledge of third-party products. • May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. • May train other field engineers or customers. • May calibrate equipment on-site for large volume customers. • May qualify leads. • Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. • Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc. • Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business. QUALIFICATIONS Your Profile: • Bachelors or Master Degree in chemistry, biochemistry, analytical chemistry or other life science field required; may consider candidates with an equivalent combination of education, training and related experience • 2+ years relevant work experience including familiarity with analytical instrumentation, automation and dissolution • Ability to work through complex repairs, installations, and scheduled services (PM/OQ) in a customer facing capacity • Ability to solve, high impact problems related to product availability; typically system/ solution focused • Excellent verbal and written communication skills are a must • Strong customer relationship skills are needed • Must be available to travel overnight up to 75% of the time • A valid driver's license is required for this role About Agilent: Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Additional Details This job has a full time weekly schedule. Applications for this job will be accepted until at least July 28, 2026 or until the job is no longer posted. In the US, this position is eligible for reimbursement for personal vehicle usage. The full-time equivalent pay range for this position is $46.13 - $72.08/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. TRAVEL REQUIRED: 75% of the Time SHIFT: Day DURATION: No End Date JOB FUNCTION: Services & Support