Technical Engineer at Agensi… · Petaling…

**Role Overview:** We are looking for a Technical Engineer to support Microsoft 365 and Active Directory operations across multiple customers. This role focuses mainly on identity, access, user provisioning, and general M365 administration. Experience with SCCM/Intune is not required but will be considered an advantage.

Job Responsibilities:

**1) Microsoft 365 Support:**

• Perform user administration tasks such as account creation, profile updates, licensing assignment, and mailbox support.
• Troubleshoot issues related to Exchange Online, OneDrive, Microsoft Teams, and SharePoint Online.

2) Active Directory / Entra ID:

• Manage user accounts, groups, password resets, and access permissions across on-prem Active Directory and Azure AD.
• Execute routine AD maintenance activities including OU updates and group membership changes.

3) General IT Support:

• Respond to support tickets related to M365, Active Directory, and identity/access issues.
• Conduct basic troubleshooting and escalate complex issues to senior engineers when necessary.
• Maintain accurate documentation and ensure timely ticket updates.

4) Additional Advantages (Nice to Have):

• Exposure to Intune, SCCM, or other Mobile Device Management (MDM) platforms.
• Basic PowerShell scripting knowledge.

Required Skills & Competencies:

• Good understanding of Microsoft 365 services (Exchange, Teams, OneDrive, SharePoint).
• Basic to intermediate knowledge of Active Directory & Azure AD.
• Ability to troubleshoot user access and authentication issues.
• Strong communication and stakeholder-handling skills.
• Able to work independently with guidance when needed.

Experience Requirements:

• 1~3 years experience in IT support, helpdesk, or M365/AD operations.
• Candidates with hands-on experience in M365 and AD environments are preferred.
• Intune/SCCM experience is a plus, not a requirement.