Senior Software Quality Engineer - Roll at ADP · Porto…

ADP is hiring a Senior Software Quality Engineer - Roll, Agentic HCM Platform

• Do you thrive in a challenging environment, love production systems, curious by nature with a thirst for pushing the limits?
• Are you inspired by transformation and making an impact on the lives of millions of people every day?

Well, this may be the role for you. Ready to design what's next?

In this role, we are seeking a Senior QA Engineer to join the ADP Innovation Labs Quality Engineering team. This is a highly technical hands-on role focused on ensuring end-to-end quality for next-generation HCM (Human Capital Management) products that leverage agentic AI capabilities, including conversational interfaces, multi-step LLM-driven workflows, and intelligent automation. If you are passionate about quality in AI-powered systems, scalable test frameworks, and continuous quality improvement, we want to hear from you.

As part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos

WHAT YOU'LL NEED:

RESPONSIBILITIES

• Test Strategy & Leadership: Contribute to the QA strategy for agentic HCM features and payroll products; execute test plans, support risk-based testing approaches, and help ensure quality standards across conversational AI and traditional UI surfaces.
• Agentic & Conversational AI Testing: Design and execute test strategies for LLM-driven agentic flows — validating multi-turn conversation correctness, intent resolution, state machine transitions, edge case handling, and graceful failure modes in AI-assisted HCM workflows.
• Automation Architecture: Develop, enhance, and maintain automation frameworks using Playwright and ARISE; expand test coverage for conversation-driven flows, event lifecycle validation, and API-layer verification.
• Event & API Validation: Validate HCM event canonicals (hire, terminate, payroll submission, etc.) end-to-end — from conversation inputs through business logic execution to data persistence; test GraphQL mutations, possibilities, and variant resolution.
• CI/CD Integration: Integrate automated test suites into CI/CD pipelines (Jenkins, ECS-based runners); support quality gates per PR and deployment across all environments (DIT, FIT, STG, PROD).
• Team Mentorship: Collaborate with QA engineers across experience levels, participate in code reviews, and contribute to test automation best practices in a TypeScript-first environment.
• Stakeholder Collaboration: Partner with product managers, developers, and release managers to align on quality criteria, AI behavior expectations, risk areas, and release readiness.
• Metrics & Reporting: Define and track QA KPIs — test pass rates, automation coverage, agentic flow accuracy, defect escape rate, and mean time to detect (MTTD).
• Tooling & Innovation: Evaluate and adopt emerging QA tooling; stay current with AI testing techniques including prompt regression testing, conversation replay, and LLM output evaluation frameworks.

QUALIFICATIONS

• 5+ years of experience in QA engineering, including significant hands-on experience with test automation and modern software development practices.
• Bachelor's degree related discipline is desired.
• Agentic / Conversational AI Testing: Hands-on experience testing LLM-powered conversational or agentic applications — validating state machines, intent classification, multi-turn context, and non-deterministic outputs.
• ARISE: Experience with the ARISE test automation platform for HCM event and conversation testing; experience authoring, tagging, and executing test suites across environments.
• Playwright: Strong hands-on experience building Playwright test suites (TypeScript preferred); familiar with auto-waiting, network interception, API context, and trace viewer.
• GraphQL Testing: Demonstrated experience testing GraphQL APIs — mutations, queries, schema validation, and data integrity checks in HCM event flows.
• CI/CD: Solid experience integrating test frameworks with Jenkins or equivalent; familiar with artifact management and test reporting pipelines.
• Programming: Strong coding skills in TypeScript or JavaScript; comfortable writing maintainable, reviewable test code at scale.
• API Testing: Proficiency with REST and GraphQL API testing; experience validating event-driven microservice architectures.
• Cloud & Environments: Familiarity with AWS services and multi-environment test management (DIT/FIT/STG/PROD lifecycle).

DESIRED ATTRIBUTES

• Strong analytical mindset with the ability to decompose complex agentic conversation flows and HCM business rules into testable scenarios.
• Comfort working with probabilistic, non-deterministic system outputs — able to define pass/fail criteria for LLM-generated responses.
• Excellent written and verbal communication — can articulate quality risk for AI behaviors to both engineers and business stakeholders.
• Ownership mentality: proactively identifies coverage gaps in agentic flows before they reach production.
• Experience working in Agile/SAFe delivery teams with continuous deployment cadences.
• Familiarity with accessibility testing (WCAG 2.1) and internationalization (i18n) testing across multi-country HCM features.
• Passion for delivering high-quality software and continuously improving testing practices for AI-powered enterprise applications.

WHY JOIN US

At ADP Innovation Labs, you will be among the first QA engineers to validate AI-powered agentic HCM experiences at enterprise scale — systems that guide HR professionals and employees through complex payroll, hiring, and workforce management decisions through natural conversation. Your work directly protects payroll systems that pay millions of people. We offer competitive compensation, a collaborative engineering culture, and the opportunity to make a significant technical impact on the quality of next-generation HCM products.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

IMPORTANT: Hybrid work model, Porto Alegre Office location, it is necessary to live nearby.

*O modelo de trabalho adotado pela ADP é office based/presencial, com a possibilidade de trabalho em home-office por até duas vezes na semana.

*Considerando que as atividades desempenhadas pelos ocupantes deste cargo envolvem acesso a informações altamente confidenciais e sensíveis de clientes da ADP e de seus respectivos empregados, a ADP reserva-se o direito de conduzir checagem de histórico, de tempos em tempos, conforme autoriza o Incidente de Recurso de Revista Repetitivo nº 01 do Tribunal Superior do Trabalho, mediante consentimento do candidato/trabalhador.

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