ADP
Money Movement Manager at ADP in Shanghai, China
Job Description
| Position Purpose | The International Money Movement (IMM) department of ADP’s Global Treasury and Payments (GTAP) division is responsible for all Client funds movement related to payroll disbursement outside of the United States. The Money Movement Manager will manage daily operations of Money Movement Payments and Client Support Administration in Greater China and be prepared to assist across APAC. Key focus is to manage internal Money Movement (MM) relationships, enforce policy and control and to ensure adherence to all compliance activities while providing total client satisfaction. |
| Key Responsibilities | Money Movement Team Management ¡ Manage the MM team to ensure they are a “high” performing team, delivering excellent service to ADP’s clients. ¡ Allocate daily MM activities. ¡ Ensure that the MM team maintain high productivity levels. ¡ Allocate and manage all client/associate issues logged with the MM team by internal clients. ¡ Act as escalation point in resolution of critical MM issues. ¡ Oversee MM related projects, including working through UAT and Go-Live stages and ensuring smooth transition. ¡ Contribute to strategic and project related activities, including increasing sales and revenue. ¡ Foster a positive and cohesive team culture within the Shanghai MM team and as part of the wider APAC and IMM teams. ¡ Take positive action to maintain high associate engagement pulse results. Processes, Procedures and Relationships ¡ Propose and implement changes to increase revenue, reduce costs and/or improve efficiency within MM. ¡ Review and enhance procedures and processes on an ongoing basis to ensure client service levels (SLA’s) are met at all times. ¡ Liaise with business and functional units within ADP for issues, requests, new business opportunities etc. ¡ Provide pre-sales support as required with client and recipient prospects. ¡ Deliver proactive resolutions for client issues and the identification of opportunities for new services and/or products within the established client base. ¡ Direct the MM team in ensuring the appropriate reviews of daily operations for financial control and work closely with the IMM Trust Accounting Team on the clearing and prevention of exception or aged items. ¡ On-going assessment and review of department documentation and the engineering of business processes related to payment operations. ¡ Drive process improvements in all MM processes, implement changes, mitigate risks and deliver excellent levels of client service and satisfaction. ¡ Foster the global operations vision by creating and driving standardisation and process innovation initiatives across APAC. ¡ Maintain strong relationships with all banking partners and be the point of contact for all bank related issues, escalations or requirements. Compliance and Legislation ¡ Ensure that the MM team adhere to compliance requirements at all times. ¡ Manage all internal and external audits from start to finish. ¡ Oversee and spot check MM activities to ensure adherence at all times. ¡ Ensure all processes and procedures are thoroughly documented and adhered to. |
| Experience | Business Leadership ¡ Strategy and Planning: Answers the questions “Where are we going and how are we going to get there?”. ¡ Results Accountability: Focuses on ensuring we attain objectives. ¡ Financial Management: Applies understanding of ADP financial levers to achieve business results. People Leadership ¡ Impactful Communication: Flexes Communication methods to engage with people. ¡ Building Talent: Deliberately builds capability for short and long term. ¡ Relationship Building: Develops internal and external relationships required for success. Market Leadership ¡ Client Focus: Explicitly factors client perspective into decision making ¡ Outside – In Perspective: Understands and acts upon trends in the external market ¡ Bias for Growth: Takes bold action to strengthen business results |
| Experience | ¡ 4–5 years previous experience in a similar management position within a funds management, financial services or Banking industry in a global matrix organisation. ¡ Demonstrated experience in building talent within teams. ¡ Significant experience in change management (process and culture). ¡ Sound experience with monthly reporting, analysis and team activity planning. ¡ Experience working with agile project management methodology; with the ability to implement concepts, ideas and plans while functioning in a flexible, constantly changing environment. ¡ Strong understanding of compliance and audit requirements, such as thorough documentation of processes and activity audit trails. ¡ Intermediate skills with MS Office. |