Specialist GBS AR Retail & Wholesale at Adidas in Location not listed

Global Business Services (GBS) powers adidas with operational excellence, by delivering services from hubs-to-markets, strengthening partnerships and accelerating automation. GBS Commitment is to create value and drive adidas' success. Ensure the accurate and timely execution of core operational activities within the GBS Center, in compliance with GBS policies, procedures, and guidelines.Demonstrate ownership and accountability for the effective delivery of activities within the assigned service area, working independently with minimal supervision. Support organizational effectiveness by identifying, driving, and communicating process improvement opportunities to enhance operational efficiency, service quality, and compliance.The position supports period-end closing, account reconciliations, audit requirements, and daily OTC operations while contributing to service quality and operational efficiency within the assigned area of responsibility.

Process Operation：

• Independently manage end-to-end Order-to-Cash activities, ensuring accuracy, timeliness, and control compliance.

• Investigate and resolve billing discrepancies, payment exceptions, reconciliation items, and customer account issues.

• Manage collections, monitor overdue receivables, support credit reviews, and escalate material credit risks.

• Perform period-end closing, account analysis, reconciliations, and operational reporting.

• Serve as a key contact for stakeholders and resolve operational inquiries and complex exceptions.

• Support audits, maintain process documentation, and identify opportunities to improve service quality and efficiency. Process improvement, Automation and AI

• Identify root causes and support process standardization, control enhancements, and measurable improvements; escalate key risks and issues.

• Proactively identify and implement automation and AI opportunities to optimize processes and improve operational performance.

Project Management: Deliver assigned workstreams in cross-functional projects and process improvement initiatives on time.

Relationship:

• Team colleagues • Direct supervisor / Team Lead • Cross-functional GBS process stakeholders • Business partner contacts • External customers or auditors, as applicable

Operation knowledge:

• Solid knowledge of accounting principles and end-to-end Accounts Receivable processes.

• Ability to independently resolve billing, payment, reconciliation, and customer account issues while applying relevant controls. Communication: Manage stakeholder communication and routine issue resolution effectively.

Customer Service: Anticipate stakeholder needs and proactively improve service quality.

Automation & AI Skills:

• Use Excel, SAP, Power Query, and AI tools effectively.

• Identify digital opportunities to improve reporting and efficiency.

Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

Work Experience：3-8 years of relevant experience in Accounting, Finance Operations, or Shared Services environments, with solid knowledge of Accounts Receivable processes.

System / Tool Experience: Advanced Excel with basic Power Query and Power BI; proficient in ERP, Copilot, and SAP or similar platforms.

Language Requirement: Strong written and spoken English for effective regional and global collaboration; an additional market language is an advantage