Front Office Manager - Nights at Adare Manor · The…

At Adare Manor, our vision is 'Beyond Everything' - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are proud to hold the prestigious Forbes Five-Star rating and Michelin's highest distinction - Three Keys. From Michelin-starred dining to world-class golf, including hosting the 2027 Ryder Cup, Adare Manor is a place where excellence thrives. If you share our passion for delivering extraordinary experiences, we would love to welcome you to our award-winning team.

As we continue to grow and evolve, we are looking for a Night Manager to join Adare Manor on a permanent, full-time contract, leading our overnight team and ensuring a seamless guest experience throughout the night.

Duties and Responsibilities

• Lead the overnight Front Office and Housekeeping teams, ensuring that all work meets Adare Manor's service standards, policies and procedures.
• Oversee hotel operations during the night shift, maintaining guest satisfaction, safety and a professional, welcoming environment.
• Conduct nightly team briefings to communicate priorities and allocate responsibilities.
• Keep the overnight team informed of hotel activities, group and VIP arrivals, returning guests and special requests.
• Check that guest accommodation is prepared and special requests are fulfilled; welcome arriving guests and arrange escorts to their accommodation where appropriate.
• Respond to guest enquiries and concerns promptly, professionally and discreetly, maintaining exceptional service throughout the night.
• Coordinate Front Office activities with other departments to ensure assigned tasks are completed and overnight operations run smoothly.
• Ensure public areas remain clean, tidy and welcoming throughout the night.
• Support and develop the overnight team through supervision, scheduling, work allocation, coaching, training, performance reviews and recognition.
• Ensure the daily night audit is completed accurately and on time.
• Report suspicious activity and hazardous conditions promptly to Security and/or the Front Office Manager, following hotel procedures.

About You

• Previous experience in night management or a supervisory Front Office role within a high-quality hotel or luxury hospitality environment.
• Confidence overseeing overnight hotel operations, coordinating departments and maintaining exceptional standards of guest service.
• A sound understanding of night audit procedures, strong attention to detail and a commitment to accurate, timely reporting.
• Excellent organisational skills, with the ability to prioritise tasks and remain calm under pressure during the night shift.
• A guest-focused approach, with the confidence to manage arrivals, special requests and guest concerns professionally and discreetly.
• Strong communication and leadership skills, with the ability to brief, coach and support the overnight team.
• A proactive, hands-on approach, sound judgement and the ability to work independently while collaborating with other departments.
• A strong awareness of guest and team safety, with the ability to identify hazards and escalate security concerns appropriately.

Why Join Adare Manor?

At Adare Manor, we believe in exceptional experiences - not just for our guests, but for our team too. We offer:

• Competitive salary and benefits package.
• Perks and experiences that are uniquely tailored to our team, reflecting the extraordinary setting and spirit of Adare Manor.
• A supportive, collaborative and dynamic team environment.
• Opportunities for learning, growth and career development.
• Access to wellbeing initiatives, events and team recognition programmes.
• The chance to be part of one of the most iconic hospitality teams in the world.

If you take pride in leading a team, remain calm under pressure and are passionate about delivering exceptional guest experiences throughout the night, we would love to hear from you.