Entry Level - Customer Success Manager at Acrisure in Atlanta, GA

Summary: Acrisure is a global fintech leader empowering millions of businesses and individuals with solutions to grow boldly forward. They are seeking a Product Success Specialist to help Agency Partners unlock the full value of their technology stack, providing comprehensive training and hands-on experience to build a strong foundation for a career in Customer Success. Responsibilities: - Drive Adoption & ROI: Help Agency Partners use Acrisure’s technology ecosystem effectively - Educate & Enable: Deliver onboarding programs, training sessions, and learning content that simplify complex tools - Support & Troubleshoot: Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly - Build Relationships: Foster trust and long-term partnerships with Agency Partners - Collaborate Cross-Functionally: Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs - Measure Success: Track adoption, usage, and satisfaction of metrics to ensure impact Required Qualifications: - Bachelor's degree or 1–2 years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles - Strong communication and problem-solving skills - Passion for technology and helping customers succeed - Ability to learn quickly and adapt in a fast-paced environment - Basic proficiency in Microsoft Office or Google Workspace; familiarity with CRM tools is a plus Required Skills: Customer Success, Product Enablement Important Skills: CRM tools, Microsoft Office Nice-to-Have Skills: Passion for technology Benefits: Comprehensive training and mentorship to help you succeed., Clear career growth paths within Customer Success and Product Enablement., Collaborative and supportive team environment., Competitive salary and benefits package.