IT Intern, Rhode Island at Achievement First in Rhode Island

Summary: Achievement First is a nonprofit organization supporting public charter schools across several states. The IT Intern will assist the IT team in ensuring technology systems remain reliable and effective, providing support and troubleshooting for various technology needs across schools. Responsibilities: - Demonstrate strong customer-service orientation and willingness to learn new tools and techniques - Create and maintain documentation using Google Docs and Sheets - Organize and inventory technology equipment and tools - Follow directions carefully and maintain high accuracy and attention to detail - Work full-time (40 hours/week) and maintain strong punctuality - Troubleshoot laptop hardware, software, and Wi-Fi/network connectivity issues - Provide Tier 1 support for wireless, LAN, laptops, Chromebooks, printers, and AV equipment - Engage in moderate physical activity when moving or setting up technology equipment - Perform Windows imaging using approved tools and deployment procedures - Install required applications, updates, drivers, and security tools - Apply organizational policies (network configuration, account setup, security baselines, device naming conventions) - Assist the IT team in troubleshooting and training for a network of 500+ staff users - Provide friendly, responsive support for employees with varying levels of technical skill Required Qualifications: - Current undergraduate or recent graduate majoring/minoring in an IT‑related field or at least 1 year of hands‑on technical support experience - Experience in technology troubleshooting roles - Familiarity with imaging, Windows 10/11, Microsoft Office, ChromeOS, and Wi‑Fi troubleshooting - Demonstrate strong customer-service orientation and willingness to learn new tools and techniques - Create and maintain documentation using Google Docs and Sheets - Organize and inventory technology equipment and tools - Follow directions carefully and maintain high accuracy and attention to detail - Work full-time (40 hours/week) and maintain strong punctuality - Troubleshoot laptop hardware, software, and Wi-Fi/network connectivity issues - Provide Tier 1 support for wireless, LAN, laptops, Chromebooks, printers, and AV equipment - Engage in moderate physical activity when moving or setting up technology equipment - Perform Windows imaging using approved tools and deployment procedures - Install required applications, updates, drivers, and security tools - Apply organizational policies (network configuration, account setup, security baselines, device naming conventions) - Assist the IT team in troubleshooting and training for a network of 500+ staff users - Provide friendly, responsive support for employees with varying levels of technical skill - High level of tech literacy and willingness to learn - Strong attention to detail and follow-through - Excellent verbal and written communication skills - Ability to multitask with strong organizational and prioritization abilities - Desire to work in a fast-paced, disciplined, and sometimes unpredictable school environment - Capable of working independently, taking direction well, and owning assigned projects - Professional maturity, humility, strong work ethic, sense of humor, and a hands‑on approach Preferred Qualifications: - Spanish language proficiency is a plus Required Skills: Technology Troubleshooting, Windows Imaging, Windows 10/11, Microsoft Office, ChromeOS, Wi-Fi Troubleshooting, Laptop Hardware Support, Software Installation, Network Configuration, Account Setup, Security Baselines, Device Naming Conventions, Customer Service, Prioritization, Professional Maturity, Humility