Customer Service Specialist at Ace Appliance in Toledo, OH

Summary: Ace Appliance is a trusted leader in the appliance repair and sales industry in Toledo, OH, with over 41 years of service. They are seeking a Customer Service Representative to be the first point of contact for customers, providing exceptional service and support to ensure a seamless experience. Responsibilities: - Respond promptly to customer inquiries via phone, email, and chat - Manage customer complaints and provide effective solutions to enhance satisfaction - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve service delivery and customer experience - Stay updated on product knowledge and company policies to provide accurate information - Follow up with customers to ensure resolution and satisfaction - Participate in training and development programs to enhance skills Required Qualifications: - Proven experience in customer service or a related role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-oriented mindset - Proficiency in using customer service software and Microsoft Office Suite - Ability to work in a fast-paced environment and handle multiple tasks - Flexibility to work various shifts, including evenings and weekends - Positive attitude and a passion for helping others Required Skills: Customer service experience, Customer service software, Microsoft Office Suite, Customer-oriented mindset Benefits: Training & development, Bonus based on performance, Company parties, Competitive salary, Employee discounts