Assistant Learning & Development Manager at AccorHotel in Dubai

Company Description

A luxury five-star hotel located in Jumeirah Beach Residence, Sofitel Dubai Jumeirah Beach opens directly onto Dubai’s most popular recreation promenade, The Walk, as well as the vibrant beachfront leisure and retail destination, The Beach.
Luxury stays and culinary excellence are at the heart of the experience. All 444 rooms and suites offer breathtaking panoramic vistas from the serene waters of the Arabian Gulf to the iconic Bluewaters Island, home to Ain Dubai, and the legendary Palm Jumeirah.

Job Description

Talent Development Planning & Business Partnership

• Implement ADNH Corporate Talent Development programmes, policies, and brand standards within the entity.
• Develop and execute the annual Talent Development plan in alignment with business priorities, operational needs, and brand standards.
• Conduct Talent Development Needs Analysis (TDNA) with Department Heads to identify capability gaps and establish learning priorities.
• Design, coordinate, and deliver tailored learning initiatives for hotel and outsourced team members to strengthen operational performance, service excellence, quality standards, and guest experience.
• Foster a culture of continuous learning, coaching, and professional development.
• Ensure compliance with mandatory training, Talent Development standards, and quality requirements.
• Monitor and evaluate the effectiveness of learning initiatives through feedback, workplace application, performance outcomes, and quality results, implementing improvements where required.

Brand & Corporate Learning Standards

• Implement ADNH Corporate Talent Development programmes, standards, and learning initiatives within the hotel.
• Lead and facilitate brand-specific learning programmes in line with the hotel's brand standards and learning requirements.
• Ensure all Talent Development programmes, learning materials, and activities comply with ADNH Corporate and brand standards.
• Coordinate and monitor cross-training across the hotel, follow up on completion in line with ADNH Corporate policy, and support Heads of Department in developing colleague capabilities through workplace coaching.
• Liaise with ADNH Corporate Talent Development and brand learning teams, as required, to support the implementation of learning initiatives and maintain compliance with corporate and brand requirements.

• 
  Learning Solutions & Service Excellence Implement orientation and onboarding programmes to ensure new colleagues are effectively integrated and equipped for success.
• Design and develop learning pathways, curricula, and blended learning solutions aligned with Talent Development Needs Analysis (TDNA), capability gaps, business priorities, and operational needs.
• Customize and deliver learning and leadership development programmes covering leadership capability, service excellence, technical and functional skills, and compliance, using effective adult learning methodologies.
• Coordinate ADNH Corporate and brand-specific learning programmes, ensuring alignment with corporate requirements, brand standards, and hotel operational objectives.
• Partner with Heads of Department to embed departmental SOPs, service standards, and the Sequence of Service through training, coaching, workplace observation, and on-the-job learning.
• Identify capability, service, and performance gaps through operational observations, audits, guest feedback, mystery shopper results, and performance metrics; develop and support targeted learning and improvement action plans.
• Evaluate learning effectiveness, transfer, workplace application, and business impact to continuously improve learning solutions, delivery methods, and operational performance.

Service Excellence Champions

• Manage the Departmental Trainer programme, including the selection, development, certification, and ongoing performance of Departmental Trainers.
• Coordinate and facilitate Train-the-Trainer programmes to develop coaching, facilitation, and workplace learning skills.
• Monitor the quality and effectiveness of workplace learning through regular observations, coaching, and spot checks.
• Ensure departmental on-the-job training plans and training calendars are aligned with business needs and implemented effectively.
• Review monthly on-the-job training reports, monitor progress, and support continuous improvement.
• Collaborate with Heads of Department to strengthen workplace learning, support talent development, and ensure the consistent application of ADNH Corporate and brand standards.

Career Development & Succession

• Support the implementation of career development programmes, succession planning initiatives, and leadership development pathways.
• Support performance development processes through coaching, mentoring, and targeted development plans.
• Collaborate with Department Heads to identify high-potential colleagues and support the creation of individual development plans.
• Support internal growth and promotion readiness through structured learning interventions.

Talent Development Operations, Digital Learning & Reporting

• Implement and track Talent Development Needs Analysis (TDNA) action plans, monitoring progress against identified learning and development priorities.
• Develop and manage the annual Talent Development calendar, coordinating departmental training plans and on-the-job training (OJT) to ensure timely delivery of learning initiatives across the hotel.
• Manage the hotel’s Learning Management System (LMS), brand learning platforms, and digital learning tools, ensuring accurate learning records, certifications, compliance tracking, and reporting.
• Drive learner engagement, completion rates, and self-directed learning, promoting effective use of digital learning resources and continuous development.
• Prepare and submit ADNH Corporate and brand-specific Talent Development reports, providing management with regular updates on learning activity, compliance, and key performance indicators.
• Coordinate training logistics and administration, including venues, materials, learning resources, communications, purchase requests, and budget management, in line with hotel policies.
• Maintain accurate Talent Development documentation and ensure compliance with government training and regulatory requirements, supporting internal and external audits as required.
• Evaluate and continuously improve learning effectiveness through evaluations, assessments, workplace observations, KPIs, benchmarking, and innovative learning solutions.

Qualifications

• 
  Bachelor’s degree in Human Resources, Hospitality Management, Education, or related field
• Minimum 3 years of experience in Learning & Development, preferably within the hospitality industry
• Strong facilitation, presentation, and instructional design skills
• Knowledge of adult learning principles and modern training methodologies
• Familiarity with Learning Management Systems and training analytics
• Excellent communication, interpersonal, and organizational skills
• Passion for people development and service excellenc