Guest Service Agent at Accor… · Fortitude…

Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Key Requirements for this role

Ability to work across a variety of shifts including weekdays, weekends as required A full Australian driver’s license, as you will assist with valet services and support the concierge team, especially during peak seasons Willingness to step into various duties at the front desk to ensure seamless guest experiences

Primary Responsibilities

Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out Confidant in communicating with guests and colleagues to ensure cohesive collaboration Conquer challenges alongside guests, transforming dilemmas into success stories Promote hotel amenities and services by having a deep understanding of products and offerings Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

Previous experience in hotel front office operations is highly regarded Innovative approach to exceeding customer service expectations Skilled at collaborating within teams, as well as working independently Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills Proficiency in both written and verbal communication