IMS Service Management SABESP at Accenture · Barueri

IMS Service Management SABESP Location: Barueri, Green Valley, Andromeda THE WORK: Explore opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will engage your skills in IT Infrastructure Operations, fostering growth and expertise in a supportive environment. We look forward to welcoming your enthusiasm and insights to make a meaningful impact. Manage and operate infrastructure and operations aligned with service and experience level agreements. Maintain reliable and secure IT infrastructure to support organizational needs. Identify opportunities for continuous service improvement and increased operational effectiveness. Govern ongoing service delivery and implement enhancements to meet evolving requirements. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in IT Infrastructure Operations. Advanced proficiency in Service Management Governance. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Infrastructure Service Incident Management. Intermediate proficiency in Service Level Agreement (SLA). Advanced proficiency in Problem Solving. Intermediate proficiency in Process Improvement. Beginner proficiency in Risk Management. THE WORK: Explore opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will engage your skills in IT Infrastructure Operations, fostering growth and expertise in a supportive environment. We look forward to welcoming your enthusiasm and insights to make a meaningful impact. Manage and operate infrastructure and operations aligned with service and experience level agreements. Maintain reliable and secure IT infrastructure to support organizational needs. Identify opportunities for continuous service improvement and increased operational effectiveness. Govern ongoing service delivery and implement enhancements to meet evolving requirements. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in IT Infrastructure Operations. Advanced proficiency in Service Management Governance. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Infrastructure Service Incident Management. Intermediate proficiency in Service Level Agreement (SLA). Advanced proficiency in Problem Solving. Intermediate proficiency in Process Improvement. Beginner proficiency in Risk Management. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.