DE033057-HR Service Delivery Associate at Accenture · Quezon…

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: HR Service Delivery Associate WORK SETUP: Hybrid

OVERALL PURPOSE: Entry-Level HR Employee Service Center Representative

RESPONSIBILITIES: • Provides quality customer service in response to inquiries made via phone or e-mail from Employees, Managers, HR Business Partners as well as External Business Contacts. • Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information. • Provides accurate information over the phone or via email responses to employees. • Works efficiently to resolve and close cases accurately and timely to meet Service Level metrics. • Accurately and timely logs-in all cases received via phone or e-mail into the case management system. • Identify and assess customers’ needs to achieve satisfaction by the ability to use telephones to answer employees’ questions or assist employees while on the phone with resolution to their inquiry. • Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries. • Resolve call or email inquiry from employees that requires review of payroll, time entry, time off system regarding payroll discrepancies. • Perform research and analysis of time entry, time off, leave of absence or payroll discrepancies and processes appropriate corrections. • Provide employee explanation of employee paycheck: gross pay, net pay, taxes, deductions, W2, W4, Short Term and Long-Term Incentives etc. • Ability to follow standard procedures and scripts. • Collects and validates complete data required to process manual employee personal and organizational transactions and escalates for processing. • Uses FAQs, scripts and knowledge to assist employees with inquiries. • Creates and documents processes into Desktop Procedures (DTPs), FAQs, and call and email scripts. • Participates in pre and post implementation activities, including Service Rehearsal Testing and User Acceptance Testing. • Participates in continuous improvement workshops and projects. • Other responsibilities, as assigned.

OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS:
• Standard HR Service Delivery Profile • At least 6 months of relevant experience

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.