Client Service Coordinator at AccentCare in Petaluma, CA

Summary: AccentCare is a purpose-driven organization committed to providing exceptional care in the Personal Care Services domain. The Client Service Coordinator will support daily operations, manage scheduling, and ensure client satisfaction while collaborating with Care Partner teams.

Responsibilities:
- Functions as primary support for daily EVV and payroll functions
- Processes and communicates authorization and schedule changes to ensure coordinator of service and client satisfaction
- Coordinates utilization of Care Partner teams to ensure fill rate expectations are met
- Researches and resolves payroll and billing questions under direction from the Client Service Manager
- Functions as liaison for Field Supervisors in communication with payer Case Management teams
- Supports recruiting and onboarding needs of team
- Responsible for scheduling and monitoring / reporting all required client visits by Field Supervisor
- Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current office employees

Required Qualifications:
- High School or GED required

Preferred Qualifications:
- Associate degree preferred
- Staffing experience preferred
- Previous home health care or home care experience highly desirable

Required Skills: Electronic Visit Verification (EVV), Payroll processing, Scheduling, Home health care, Staff training, Recruiting and onboarding

Benefits: Mileage Reimbursement, Medical, dental and vision coverage, Paid time off and paid holidays, Professional development opportunities, Company-matching 401(k), Flexible spending and health savings accounts, Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app, Programs to celebrate achievements, milestones and fellow employees, Company store credit for your first AccentCare-branded scrubs for patient-facing employees