GUEST SPECIALIST at ACC Senior Services in Sacramento, CA

ACC Senior Services is an award-winning not-for-profit provider of culturally sensitive senior care and services in the Sacramento region. Based out of the Greenhaven/Pocket neighborhood of Sacramento, and with over 50 years of experience, ACC offers a continuum of supportive services for older adults and their family caregivers. At ACC we provide older adults with the comforts of home, the care of family.

**HIRING NOW!** Apply today to be part of our community of caring.

ON-CALL GUEST SPECIALIST

Pay Range: $17-18/HR DOE!

JOB SUMMARY

The Guest Specialist receives visitors, answers phones, ascertains needs and performs related clerical duties according to the project assigned. This position reports to the Community Administrator and is a non-exempt (hourly) level position.

ESSENTIAL JOB DUTIES:

• Greets visitors & determines needs, creating a positive first impression.
• Manages all incoming phone calls during assigned hours and ensures after-hour phone calls are routed to on-site supervisor.
• Works with Life Enrichment Supervisor and Marketing Manager to maximize effective, streamlined admissions process, transportation scheduling and directions to community activities.
• Updates daily census according to residents’ status.
• Provides advance notification to department heads regarding appropriate preparation and follow-up for new admissions and re-admits; communicates questions or concerns to appropriate department manager or Administrator.
• Answers general questions and provides information to visitors or callers.
• Updates appropriate resident and staff rosters, visitors’ logs and resident sign in/out logs.
• Performs a variety of clerical duties such as inputting new resident information to the database, typing reports, maintaining room labels, updating census reports, and clerical projects as needed.
• Assists with distribution of payroll checks and resident statements as needed.
• Prepares fliers for activities and community events.
• Ensures mail and packages delivered are logged and sorted for appropriate pick up by residents and staff.
• Checks office machines daily and reports need for service or repair promptly.
• Registers and submits collected COVID tests.
• Updates daily inventory for the PPE items and orders supplies as needed.

QUALIFICATIONS:

• High School graduate or equivalent with excellent organizational skills.
• Strong customer service skills and guest relations with two years’ clerical experience utilizing heavy phones, computers, printers and copiers; proficient in Microsoft Word & Excel.
• Strong written and verbal English communication skills; bilingual is a plus!