Service Sales Specialist at ABB in Al Hamriya, Muscat, Oman

Service Sales Specialist

Location: Al Hamriya, Muscat, Oman

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Local Division Manager

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Your role and responsibilities

In this role, you will have the opportunity to be responsible for the sales of products/systems/services within a designated market/division, in line with the division strategy. Accelerate and expand Motion service business in Oman. Lead service sales team to ensure profitable growth, while maintaining customer and employee satisfaction. Develop and implement innovative strategies to maintain market leadership in Motion. Secure stronger market position through creation of a superior customer experience leveraging digital offering, Service level agreement etc.

The work model for the role is: Hybrid

This role is contributing to the Motion Service in Oman.

You will be mainly accountable for:

• Support service sales team to ensure profitable growth year over year.
• Implement local sales strategy in line with global strategy. Ensure latest global tools are used effectively in LSU.
• Account management of key customers. Ensure account plan in SFDC is updated for top 5 -10 customers every year.
• Specific focus on digitalization, Service level agreements, energy efficiency and competitor replacements.
• Identify customer installed base for Motion, issues faced by customer and key decision makers at customer organization, so that proactive solutions can be implemented.
• Enquiry Generation for complete Motion Portfolio through proactive sales. Generate at least 11 MUSD opportunities for 2027, so that at least 3.5 MUSD orders are booked for service sales.
• Develop strategic sales plan for Motion Service business (Drives, Motors, and PLCs)
• Implement effective usage of 7 habits in the team
• Ensure accurate forecasting of orders
• Ensure that all commercial and legal aspects are considered during finalization of orders to ensure that ABB’s risk is minimized.
• Ensure regular sales reviews and support the team to achieve their targets
• Promote preventive maintenance and reconditioning for drives and motors.
• Ensure that HSE related aspects are fully considered and accordingly agree with customer/cost separately during sales stage itself.
• Complete Installed base mapping to ensure that more than 90% of installed base is allotted to site
• Visit the Customer, Study Technical Specs and Prepare/Submit offers for ABB as well as non-ABB replacements
• Channel Partner review and corrective actions
• Follow up Payment to avoid overdues. Organize customized technical events to improve ABB’s acceptability with end users.

Qualifications for the role

• Electrical Engineering Background.
• 3-5 years of experience.
• Degree in Engineering
• Proven track record in service sales, preferably for Drives, Motors and PLCs.
• Background in digital solutions.
• Previous engagement and customer relationships with major government end-users and entities.
• Strong technical expertise in motion products is a big plus.
• Strong English communication skills are a must.
• Innovative mind and interest to explore new ideas and build strong relationships – excellent networking skills.
• Out-of-the box thinking and exceptional problem-solving skills.
• Relentless ownership, dedication and thoroughness. Going the extra-mile and showing devotion for the mission.
• Candidates currently residing in Oman will be strongly preferred.

What's in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, everyday.

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.