Service Writer at AAMCO in Rochester, NY

A Service Writer is a high energy professional who can assist the manager in driving sales and customer satisfaction.

A Service Writer takes on many different roles as they assist in the management of day-to-day operations of one of our centers, including: answering phones using a company script, communicating with customers, building estimates, and working with company vendors.

Position Responsibilities:

• Answering phones
• Preparing estimates
• Ordering parts and inventory
• Maintaining work flow in shop
• Keeping customers updated on the status of their vehicles' repairs
• Coordinating transportation services
• Delivering a high level of customer service

What We Offer:

• Hourly Compensation
• Daytime working hours 
• Ongoing training and field support- We offer extensive industry training and career growth opportunities!
• Opportunities for advancement

Job Requirements:

• Minimum of 2-3 years of office experience
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast paced environment
• Honest, goal-oriented and energetic team player
• Must have valid driver's license