Customer Service Rep. - Lockport, IL

Summary: AAA The Auto Club Group is a well-established organization providing membership, travel, insurance, and financial services to millions of members. They are seeking a Branch Customer Service Representative to promote products and services, enhance customer satisfaction, and support office operations. Responsibilities: - Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products - Generate leads, update members on travel and insurance specials, and provide travel information - Respond to customer inquiries and refer to senior staff or agent when appropriate - Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer - Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate - Provide administrative support to the travel and/or insurance sales staff during peak periods - Conduct outbound promotional calls for insurance and/or travel products - Other duties as assigned Required Qualifications: - High School Diploma or equivalent - Working in a customer focused environment - Providing customer focused service and timely solutions to problems - Microsoft Office applications - Taking personal responsibility in seeking solutions to problems - Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals - Passion and enthusiasm for working with people - Basic mathematical calculations to accurately perform monetary transactions - Communicate effectively (verbal and written) with others in a work environment - Work effectively in a team environment - Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility - Work under pressure in a high volume, fast paced customer service environment - Work irregular hours including holidays and weekends (may include community events) Required Skills: Customer service, Microsoft Office Important Skills: Mathematical calculations, Multi-tasking Benefits: Medical, dental and vision benefits, 401k Match, Paid parental leave and adoption assistance, Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays, Paid Volunteer Day annually, Tuition assistance program, professional certification reimbursement program and other professional development opportunities, AAA Membership, Discounts, perks, and rewards and much more