Job Description: Operation Support Executive

Summary

2coms Consulting Pvt Ltd is currently seeking a motivated individual to join our team as an Operation Support Executive for a prominent client based in Pune. This role is ideal for candidates with a graduate degree, whether they are fresh graduates or possess prior experience in customer support. The position focuses on delivering high-quality assistance through strong communication and analytical abilities, requiring the successful candidate to be fully available for on-site work and adaptable to a structured schedule.

Responsibilities

• Provide comprehensive support and assistance to customers, ensuring high satisfaction levels.
• Utilize strong problem-solving capabilities to address and resolve client inquiries efficiently.
• Maintain clear and professional communication in both English and Hindi.
• Adhere to the designated work schedule, which includes rotational shifts and a six-day workweek.
• Perform all duties on-site at the Pune office location as required.

Requirements

• Possess a graduation degree in any discipline.
• Demonstrate excellent verbal and written communication skills in both English and Hindi.
• Exhibit robust problem-solving aptitude and the ability to handle complex situations.
• Show flexibility and willingness to work from the office premises.
• Be available for day shifts with rotational off days.

Benefits

• Competitive salary package comprising a Night Shift Allowance (NTH) of 17,000 and a Variable Pay (VP) of 4,000.
• Standard working hours from 9:00 AM to 6:00 PM.
• Work schedule spanning Monday through Saturday.
• On-site work environment with a virtual interview process.