Customer service Print assistance at 10-8, LLC in Norfolk, VA

Minuteman Press is a full-service printing, apparel, and promotional products company serving businesses, schools, churches, construction companies, and organizations throughout Hampton Roads.

We specialize in custom T-shirts, embroidery, promotional products, business cards, banners, signs, blueprints, and much more.

We are looking for a professional, dependable, energetic, and customer-focused individual to join our growing team.

At Minuteman Press, every team member wears multiple hats. We work together to ensure our customers receive quality products, excellent service, and their orders on time.

Job Responsibilities

Customer Service & Office Support

• Answer incoming phone calls professionally and assist customers with their printing needs.
• Monitor and respond to customer emails using Microsoft Outlook.
• Prepare accurate quotes for printing, apparel, and promotional products.
• Follow up on outstanding quotes to help turn inquiries into orders.
• Contact existing customers regarding reorders and upcoming printing needs.
• Print Production & Shop Support
• Assist with basic print production, including copying, printing, cutting, folding, packaging, and preparing completed orders.
• Assist with T-shirt production, including preparing garments and operating heat presses after training

Work closely with our graphic designer and production staff to meet deadlines.

Deliveries, Marketing & Customer Relations

• Deliver completed orders to local businesses, schools, and organizations throughout Hampton Roads.
• Drop off welcome packages, promotional materials, catalogs, and product samples to current, previous, and prospective customers.
• Represent Minuteman Press professionally during all customer interactions.

Qualifications

• Strong verbal and written communication skills.
• Comfortable speaking with customers in person, by phone, and through email.
• Working knowledge of Microsoft Outlook and basic computer applications.
• Good typing skills with attention to accuracy.
• Professional appearance and a friendly, positive attitude.
• Strong organizational and multitasking skills.
• Ability to follow instructions and work independently.
• Dependable, punctual, and willing to help wherever needed.
• Valid driver's license and acceptable driving record.
• Comfortable making local deliveries and visiting customers.
• Previous customer service, printing, office administration, or sales experience is preferred.
• Printing industry experience is a plus, but we are willing to train the right candidate.

What We're Looking For

We are not looking for someone who wants to sit behind a desk all day.

We want a team player who enjoys helping customers, learning new skills, staying productive, and taking initiative.

One moment you may be preparing a customer quote, the next you may be assisting in production, making a delivery, or dropping off a welcome package to a local business.

Our number one priority is making sure every customer receives their order correctly and on time.

Why Join Minuteman Press?

• Work in a fast-paced, growing business.
• Learn multiple areas of the printing and promotional products industry.
• Opportunity to grow with the company as we expand.

Compensation: $17.00 - $20.00 per hour