Manager, Order-to-Cash (AR) Operations at Zurn Elkay… · Downers…

Manager, Order-to-Cash (AR) Operations Location: Downers Grove, IL Manager, Order-to-Cash (AR) Operations The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions. Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe.  We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com. If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family! If you are a current employee, please navigate here to apply internally. Job Description The Manager, Order-to-Cash (AR) Operations is responsible for leading end-to-end accounts receivable operations, including collections, cash application, and customer deductions, while driving performance visibility, process improvement, and cross-functional alignment. This role goes beyond traditional credit and collections management. It requires a leader who can analyze trends, identify root causes, and translate data into actionable insights that improve working capital, operational efficiency, and customer experience. The ideal candidate is a strong operator and business partner who can lead a team, influence cross-functional stakeholders, and drive continuous improvement in a complex, multi-system environment. Key Accountabilities Lead and manage AR operations across collections, cash application, and deductions Provide clear direction, coaching, and performance management for a team of AR professionals Serve as the primary escalation point for customer and internal issue resolution Ensure timely and accurate execution of key processes Own and monitor key AR performance metrics including aging trends and past due performance Analyze data to identify trends, root causes, and improvement opportunities Deliver insights to leadership related to working capital and performance Oversee credit decisions and evaluate customer financial risk Partner with Sales and Finance to balance risk and customer relationships Lead continuous improvement initiatives across AR processes Drive automation and standardization efforts across systems Partner closely with Sales, Finance, and Customer Service to drive outcomes Qualifications/Requirements Bachelor’s degree within Accounting or Finance required. 5+ years in AR, credit, collections, or finance operations required. Minimum of 2+ years of leadership experience required. Strong knowledge in Microsoft Excel, Word, and Outlook ERP experience required- Oracle a plus Ability to provide guidance and direction to team of Collections Representatives Strong leadership, communication, and analytical skills Capabilities and Success Factors Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals. Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems. Drives Results – Consistently achieving results, even under tough circumstances. Ensures Accountability – Holding self and others accountable to meet commitments. Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity. Total Rewards and Benefits Competitive Salary Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance Matching 401(k) Contribution Health Savings Account Up to 3 weeks starting Vacation (may increase with tenure) 12 Paid Holidays Annual Bonus Eligibility Educational Reimbursement Matching Gift Program Employee Stock Purchase Plan – purchase company stock at a discount! **THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.** EqualOpportunity Employer – Minority/Female/Disability/Veteran