Intern, Customer at Zuora in Remote

Summary: Zuora is a company focused on transforming how businesses operate in the Subscription Economy. They are seeking an intern for their Customer Success Strategy & Operations team to support operational and analytical work, particularly in testing AI-driven workflows and managing data analysis and reporting tasks. Responsibilities: - Test AI-enabled workflows by reviewing outputs for accuracy, completeness, and relevance - Compare AI outputs against source systems and documented business rules - Perform structured validations and track findings to support iteration and improvement - Support digital and scaled Customer Success programs by translating defined campaigns and business rules into clean, structured executable documents - Support campaign tracking and iteration based on results - Support ad-hoc data requests related to customer and team performance (e.g., CS KPIs) - Build and maintain reports in Excel (formulas, pivot tables, basic data modeling) - Assist with reporting from Salesforce and other enterprise systems, including quarter-end and planning-related reports - Document report logic and data sources to ensure repeatability - Help manage and prioritize incoming reporting, analysis, and operational requests - Support the creation and maintenance of process decks, documentation, and written materials used by the CS team - Support quarter-end, planning, and initiative-related analysis as needed Required Qualifications: - Currently pursuing a degree in business, operations, analytics, information systems, or a related field - Coursework, projects, or hands-on experimentation involving AI automation (e.g., evaluating AI outputs for accuracy and quality, basic prompt building and testing) - Strong Excel skills (formulas, pivot tables) - Comfortable working with data across multiple systems and learning new tools quickly - High attention to detail, strong organization, and clear written communication Preferred Qualifications: - Experience with Salesforce reporting is a plus, not required - Experience through coursework or personal projects exploring more advanced AI use cases, such as building simple agents or end-to-end workflows - Exposure to CRM or analytics systems - Prior experience in reporting, analysis, or operations-focused roles or coursework Required Skills: AI Testing, Data Analysis, Excel Skills Important Skills: Salesforce Reporting