Service Manager (German Speaking) at Zuehlke in Sofia

Service Manager (German Speaking)

Location: Sofia

Founded in Switzerland in 1968, Zühlke is owned by its partners and located across Europe and Asia. We are a global transformation partner, with engineering and innovation in our DNA. We're trusted to help clients envision and build their businesses for the future – to run smarter today while adapting for tomorrow’s markets, customers, and communities. Our multidisciplinary teams specialise in tech strategy and business innovation, digital solutions and applications, and device and systems engineering. We excel in complex, regulated spaces including health and finance, connecting strategy, tech implementation, and operational services to help clients become more effective, resilient businesses.

If you share our values and want to do the best work, for the right reasons, we can offer you the chance to do it on a global scale and play a real role in shaping our exciting journey.

As a Service Manager, you will take responsibility for the operational delivery of managed service engagements, ensuring service quality and stable operations in line with our ISO 20000 certified service management standards. You will collaborate with engineering, DevOps, architecture, and security teams to maintain service reliability, drive continuous improvement, and ensure smooth day-to-day operations for our clients.

This role suits someone who already has a solid foundation in service management or IT operations and is ready to 20000-certifiedtake ownership of client engagements. We support your continued growth through certification sponsorship (such as ITIL, ISO 20000), training programmes, and mentoring from senior colleagues.

With our managed services portfolio expanding and a significant portion of new work coming from German-speaking markets, strong German language skills (C1 or above) are a hard requirement for this role. You will use German daily in client communication, reporting, and documentation.

If you feel you don't meet all the requirements, we are still happy to get to know you, learn more about your ambitions and ideas and look forward to receiving your application!

We welcome people from all backgrounds, regardless of their gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.