Service Advisor at ZT Automotive in Florence, AL

Apply Description Join ZT Automotive: Drive Your Career Forward! Are you dependable, motivated, and ready to rev up your career? Singing River CDJR is searching for a skilled Automotive Service Advisor / Writer to join our team. As a trusted automotive dealership and service center specializing in CDJR vehicles, we're dedicated to providing top-notch automotive solutions and unparalleled customer service. With a reputation for excellence, integrity, and continuous improvement, we've solidified our position as an industry leader. At ZT Automotive, we're not just selling or servicing vehicles – we're propelling careers forward. Since our inception in 2015, we've expanded our footprint across Texas, Florida, Georgia, and Alabama, representing premier brands like Toyota, Honda, BMW, Chevrolet, and Mazda, and setting the standard for automotive excellence. Recognized among the top 150 auto groups nationwide in 2023, our journey is all about growth and opportunity. Join our dynamic team and experience a workplace where your potential can truly soar. Ready to drive your career to new heights? Apply now! Responsibilities Greet customers and scheduling service appointments Document customers’ concerns and comments. Write service orders and descriptions of problems and repairs Translate customers’ repair problems into standard repair terminology Explain repairs to customers and review service history Test-drive vehicles to confirm service repairs. Provide accurate estimates of the cost and time needed for repairs. Handle customer complaints making sure to keep our customers satisfied. Coordinate parts ordering and follow up appointment with customers. Provide the highest levels of customer service to retain dealership clientele. Qualifications Service advisor/writer experience required Valid driver's license and clean driving record CDK experience helpful. Professional appearance and attitude required Ability to multitask and stay focused in a fast-paced environment Must have valid driver’s license