Principal Product Manager at Zscaler in San Jose, CA

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Principal Product Manager to join our team in a hybrid role based in San Jose, CA, reporting directly to the Vice President, Product Management. In this cross-functional role, you will act as the connective tissue across our product portfolio, driving the strategy and execution of a foundational provisioning automation and metering service. This API-first engine will establish a highly scalable, declarative model across our platform. By delivering hyperscaler - grade observability and self-service, you will unlock massive scale—transforming how we onboard customers & partners, while serving as the backbone for Zscaler’s go-to-market strategy. What you’ll do (Role Expectations) Define the product strategy and execution for the new provisioning and metering service Lead cross-functional collaboration with product PM engineering teams, ensuring they can seamlessly integrate their products into a unified, API-first declarative model. Design robust observability, metering, and auditing capabilities that form the bedrock for order processing, contract-based subscription management, and friction-free customer onboarding. Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it, seeing ambiguity not as a hindrance but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action, and you navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. What We’re Looking for (Minimum Qualifications) 8+ years of product management experience with deep expertise in observability, automation Demonstrated deep experience and comprehensive market knowledge in automation & APIs Track record of building effective cross-functional relationships, specifically with engineering teams Experience working directly with customers on security feature requirements and feedback Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field What Will Make You Stand Out (Preferred Qualifications) Direct experience working at or closely with a major cloud provider (AWS, GCP, Azure, OCI), with a deep understanding of their provisioning, marketplace, and metering models. Experience in launching new products from the incubation stage #LI-Hybrid #LI-CM3 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $164,500—$235,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.