Zopa→
Lead Product Designer at Zopa in London, England, GB
Skills
Job Description
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at http://Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
The Spend pod is where our relationship with customers is built every day. It's home to our Current Account and Joint Account experiences, helping customers manage their money with confidence every time they open the Zopa app.
As Lead Product Designer, you'll shape the future of these experiences while leading a small team of Product Designers. This is a hands-on leadership role where you'll combine strategic thinking, people leadership and design craft to deliver outstanding customer experiences.
With our native app continuing to evolve and exciting new capabilities on the roadmap, it's an exciting time to join.
A day in the life:
Set the design direction for Spend, translating product strategy into intuitive customer experiences that deliver real value.
Lead, coach and develop a small team of Product Designers, creating an environment where people can do their best work.
Stay hands-on, leading design on complex, high-impact initiatives while supporting your team through discovery and delivery.
Partner closely with Product Managers, Engineers and Researchers to solve customer problems and shape product strategy from the earliest stages.
Champion high standards of design craft, accessibility and inclusive design, ensuring quality isn't compromised as we move quickly.
Balance customer needs, commercial goals and technical constraints to make thoughtful design decisions and trade-offs.
Collaborate across Savings, Borrowing, Platform and Design Systems to create a consistent end-to-end customer experience.
Contribute to the growth of the wider Design team through hiring, interview panels, ways of working and design practice.
Use AI tools thoughtfully to accelerate your workflow while maintaining a high bar for quality.
About you:
You're an experienced Product Designer with a strong portfolio demonstrating end-to-end product thinking and exceptional interaction design.
You've led or managed designers before and enjoy helping others grow through coaching, feedback and mentoring.
You're as comfortable defining strategy as you are crafting polished user experiences yourself.
You have experience designing native mobile products, ideally within fintech, banking or another complex consumer product environment.
You care deeply about designing for customers in real-world situations and naturally consider accessibility, inclusion and Consumer Duty in your work.
You know when to push for the best solution and when to make pragmatic decisions to deliver value quickly.
You're an excellent collaborator who builds strong relationships across Product, Engineering and Research.
You're comfortable working with design systems and understand how to balance consistency with innovation.
Please include in your application a portfolio of work showing your process from challenge to solution and its impact. Ideally your portfolio will show tangible work examples of your different approaches and deliverables. Thank you, we look forward to hearing from you!
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At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Our approach to AI in interviews
At Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs.
Because of that, we want to be transparent about how we think about AI use during our hiring process.
Behavioural and competency-based interviews: please don't use AI. These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other.
Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.