E-commerce Shop Operations Specialist with… at Zooplus UK · Krakow

Company Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

We're looking for a detail-oriented and proactive Shop Operations Specialist with Finnish to support the growth and success of our Finnish shop.

In this role, you will be responsible for ensuring that our product assortment is accurate, up-to-date, and available to customers. Your main focus will be product listings, product changes, promotions, and maintaining high-quality shop content. You will work closely with colleagues across Europe to ensure a smooth customer experience and support commercial goals in the Finnish market.

If you enjoy working with data, solving operational challenges, improving content quality, and seeing the direct impact of your work on the customer experience, we'd love to hear from you.

Responsibilities

• Manage product listings and product changes in the Finnish shop

• Ensure products are correctly categorized, activated, and visible to customers

• Maintain high-quality product content

• Create and manage promotions

• Perform quality checks and proactively identify and fix content issues

• Support translations and adapt website content for the Finnish market when needed

• Collaborate with internal stakeholders, including Content Team, Vendor Managers, Category Management and Campaigns Team

• Contribute to continuous improvements of shop processes and content quality

• Help reduce backlog and ensure timely execution of operational tasks

Qualifications

• Fluent Finnish (C2 level) and communicative English

• Strong attention to detail and quality

• Good organizational skills and ability to manage multiple tasks

• A hands-on, execution-focused mindset

• Ability to work independently and prioritize effectively

• Interest in e-commerce and online customer experience

• Experience with CMS tools, PIM systems, Jira, or similar platforms is a plus

• Experience in content management, product data management, or e-commerce operations is an advantage

What You'll Bring

• Ownership and accountability for your work

• A proactive approach to solving problems

• Curiosity and willingness to improve processes

• Team spirit and collaboration mindset

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid