Zoho Corporation→
Technical Support Engineers at Zoho Corporation in IN
Mid LevelOn-siteFull-timeIN
Skills
communicationcustomer satisfaction focusrapport building
Job Description
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time-resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
- Should be willing to work night shifts.