Specialist, Customer Experience (Atlanta) at Zocdoc in Remote

Summary: Zocdoc is a leading digital health marketplace dedicated to empowering patients by simplifying the healthcare experience. As a Specialist in Customer Experience, you will provide exceptional service to healthcare providers, enhance their engagement with Zocdoc's platform, and ensure they receive tailored solutions through various communication channels. Responsibilities: - Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively - Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience - Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively - Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels - Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method Required Qualifications: - Excellent communication and interpersonal skills, both in verbal and written form - Customer service experience, preferably in a healthcare or technology-related field - Strong problem-solving abilities and adaptability in a fast-paced environment - Exceptional organizational skills and attention to detail - Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Required Skills: Customer service experience Nice-to-Have Skills: Empathy Benefits: Flexible work environment, Competitive PTO, 100% paid employee health benefit options (including medical, dental, and vision), 401(k) with employer funded match, Corporate wellness program with Wellhub, Sabbatical leave (for employees with 5+ years of service), Competitive paid parental leave and fertility/family planning reimbursement, Cell phone reimbursement, Employee Resource Groups and ZocClubs to promote shared community and belonging, Great Place to Work Certified