Service Coordinator at Ziply Fiber in Burlington, WA

Summary: Ziply Fiber is dedicated to delivering the fastest home internet in the Northwest, focusing on underserved areas. The Service Coordinator is responsible for extensive customer contact, managing day-to-day operations related to Washington Joint Pole activities, and processing Plant Damage Claims. This role requires effective communication and organizational skills to support business needs and ensure customer satisfaction. Responsibilities: - Responsible for monitoring, updating and completing OSP tasks within M6 and handling associated escalations - Serves as point of contact with partner utilities for making pole attachment requests, updating system tickets, paying invoices associated with these activities, including any other joint pole and easement activities this may include - Inputs and collects Plant Damage Report for damages to Ziply Fiber plant for possible reimbursement. This includes taking initial report from field, analyzing for what documents will be associated, collecting appropriate documents, working with the field throughout the damage project life, monitoring project for all work complete - Inputs and compiles data into tracking system and maintains commitment files; completes records as appropriate - Follows all appropriate laws, Company policies, and procedures - Performs other duties as required to support the business and evolving organization Required Qualifications: - High school diploma or GED - Fundamental knowledge of job-related equipment, plant, tools, products, services, symbols, records, and applicable techniques & applications - Demonstrated effective written and verbal communication skill - Demonstrated effective organizational skills - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy - Ability to read, write, and speak English effectively - Basic keyboarding skills, including both alphabetic and numeric input - Flexibility to work varied hours and days as needed - 6+ months of sales and/or customer service experience – OR – current or prior military service - Must have access to reliable transportation - Must be enthusiastic, persuasive, persistent, and have the ability to handle rejection in the selling process well Required Skills: M6 OSP task management, Plant Damage Claims processing Benefits: Medical, Dental, Vision, 401k, Flexible spending account, Paid sick leave and paid time off, Parental leave, Quarterly performance bonus, Training, Career growth and education reimbursement programs