UAS Technician at Zipline in Cleveland, OH

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

Zipline is seeking Aviation Maintenance Technicians who have sound judgment, excellent interpersonal skills and high standards. Success will require attention to detail, a safety-oriented attitude, flexibility, and enthusiasm for cutting-edge technology. Problem solving and solution oriented thinking while adhering to company standards are key to success in this role.

What You'll Do

You will be responsible for executing scheduled and unscheduled aircraft maintenance programs ensuring aircraft and associated elements conform to high standards, are in a safe operating condition and that all procedures are followed and documented appropriately. This role works closely with engineering, flight operations, and other teams to solve problems.

• Adhere to and perform work in accordance with Zipline’s Continuous Airworthiness Maintenance Program (CAMP)
• Perform UAS Maintenance in accordance with Zipline’s General Maintenance Manual (GMM) and Federal Aviation Administration regulations
• Travel within the service area to perform in-site maintenance of Zipline aircraft systems
• Troubleshoot, repair, and replace parts in accordance with manufacturer manuals
• Maintain accurate aircraft maintenance records and document work associated with scheduled and unscheduled maintenance.
• Meet continuing training requirements to maintain certifications and qualifications.

What You'll Bring

• Basic engineering knowledge: mechanical, electrical and software
• Mechanical and electrical integration and assembly and experience performing precision work with hand tools
• This role is classified as a Safety Sensitive opportunity, and is therefore subject to pre-employment and random drug and alcohol testing
• Must be available to travel 80% during first month of employment to attend Zipline’s training program
• Must be able to support shift work including, but not limited to days/evenings, weekends
• Must be able to travel 5-10%, as necessary
• Must be eligible to work in the U.S.
• Must be able to receive FAA Repairman Certification
• Ability to lift and or move up to 55 pounds
• Must have a valid US Driver's License
• 50% travel required for first 3 months of employment. Travel expenses covered by Zipline.

Preferred Qualifications

• Prior experience in aircraft maintenance or similar technician role
• Experience in the use of procedure manuals, training materials, and operational procedures for sUAS operations
• Excellent customer service skills, including the ability to communicate clearly and empathetically with customers, resolving inquiries and concerns promptly and professionally to ensure a positive experience.

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!