Site Operations Intern (Summer 2026) at Zipline · South…

Summary: Zipline is on a mission to transform the way goods move by building an instant logistics system. The Site Operations Intern will focus on designing, optimizing, and maintaining workflows that enable seamless partner onboarding and operations, contributing to the company's mission of equitable access to critical healthcare supplies. Responsibilities: - Design, develop, and implement internal business processes - examples include document change management system and system for collecting subjective customer feedback - Map out existing processes to understand their flow and identify inefficiencies - Identify process bottlenecks and inefficiencies, and recommend solutions for continuous improvement - Collaborate with the Product, Enterprise Systems, Customer Success, and engineering to implement workflows - Monitor process performance, track key metrics, and report on process outcomes - Document and maintain up-to-date process workflows, guidelines, and SOPs Required Qualifications: - Experience in project management, operations, or related roles, preferably in a fast-paced or complex environment - Proven track record of working with product, engineering, and customer success teams to align processes with business goals - Strong communication and stakeholder management skills to drive collaboration and alignment - Practical experience in analyzing, mapping, and reengineering workflows - Ability to gather, analyze, and interpret data to inform process improvements and measure success - Strong organizational skills to manage multiple initiatives and ensure process documentation is comprehensive and accessible - Reliable vehicle access to travel to our test sites - Willingness to travel 1-2 times to out of state commercial sites Required Skills: Process Improvement, Project Management Important Skills: Data Analysis, Workflow Mapping Nice-to-Have Skills: Stakeholder Management Internship Start Date: Start in 2026 Summer Benefits: Housing stipend, Overtime pay, Relocation support, Paid sick time, And more