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People and Operations Coordinator at Zipdev in Mexico, MX
Skills
Job Description
We are currently seeking a People & Operations Coordinator for our client, a premier commercial cleaning firm serving high-end private schools, luxury restaurants, and warehouses across NYC and New Jersey. This is a newly evolved, full-time role designed for a bilingual "people person" who thrives at the intersection of HR compliance and logistics. As the central bridge between management and a large field team, you will ensure operational excellence by overseeing hiring, onboarding, and scheduling. This position requires a tech-savvy professional fluent in Spanish and English, with specific experience navigating U.S. labor/HR compliance (ideally in NYC) and a commitment to supporting a 24/7 workforce through dedicated early-morning coverage.
People & HR Support
- Lead hiring, onboarding, and offboarding processes
- Maintain accurate employee documentation and records
- Serve as a primary point of contact for staff questions (time off, missed hours, general HR inquiries)
- Communicate regularly with team members via phone, WhatsApp, or Google Call
- Partner with outsourced HR to ensure compliance and best practices
Operations & Scheduling Support
- Upload and maintain schedules in our operations system
- Review and adjust clock-in/clock-out hours as needed
- Ensure timekeeping accuracy so payroll can be processed correctly each week
- Support Area Managers with operational coordination and follow-through
Systems & Organization
Maintain organized Google Drive folders and shared documents
Create and manage spreadsheets, including dropdowns and tracking tools
Keep workflows organized and up to date
Flag issues proactively and help resolve them before they escalate
HR support experience in a U.S. labor-based business
Strong familiarity with people-heavy operations (cleaning, hospitality, or similar preferred)
Spanish and English fluency (written and spoken)
Strong Google Drive and spreadsheet skills
Excellent organization and communication skills
Comfortable speaking with staff daily
Work Style & Expectations
Core hours: 7:00–11:00 a.m. EST, Monday through Friday, to support our overnight teams before they head home for the day. The remainder of the workday is flexible.
We also need coverage for two hours on Saturday and Sunday (7:00–9:00 a.m.).
Self-directed and accountable
Proactive problem solver
Detail-oriented with strong follow-through
Comfortable working cross-functionally with HR, payroll, and operations
Thrives in a fast-moving, people-centered environment
Work remotely, 40 hours a week.
Vacation: 10 business days a year
Holidays: 5 National Holidays a year
Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
Parental Leave
Health Care Reimbursement
Active Lifestyle Reimbursement
Quarterly Home Office Reimbursement
Payroll Deduction Purchase Plans
Longevity Bonus
Continuous Learning Bonus
Access to Training and Professional Development Platforms
Did we mention it's REMOTE?!!
One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.
Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!