Member Service Representative - Littleton at Zing Credit… · Littleton

Summary: Zing Credit Union is a financial institution committed to putting people over profit. As a Member Service Representative I at their Littleton branch, you will provide exceptional service to members by processing transactions, answering questions, and promoting helpful products while supporting the mission of the credit union. Responsibilities: - Accurately process deposits, withdrawals, payments, and transfers while maintaining cash drawer limits - Open and close member accounts; answer questions about products and services - Cross-sell credit union services that benefit members’ financial well-being and log interactions accordingly - Load loan applications into the system as directed - Balance vault, ATM, and cash machines as needed; restock marketing materials - Assist members with complex services like IRAs and Certificates of Deposit - Direct unresolved issues to MSR II or leadership when necessary - Ensure all transactions comply with credit union regulations and internal procedures - Maintain accurate records and prepare required reports - Support team goals and contribute to a positive branch environment - Perform other duties as assigned Required Qualifications: - High school diploma or equivalent required - 6 months to 2 years of customer service or cash-handling experience required - Ability to read and interpret safety rules, instructions, and procedural manuals - Ability to write routine emails and speak effectively with members and coworkers - Demonstrated ability to interpret policies and apply them to daily operations - Role requires basic analysis and good judgment within well-defined guidelines - Interactions involve frequent contact with members and staff—professionalism and courtesy are a must - Most decisions follow defined procedures, with limited discretion within known options - Proficient with 10-key by touch - Comfortable using standard office software and credit union core systems (or ability to learn quickly) Preferred Qualifications: - Familiarity with banking or credit union systems is a plus Required Skills: Cash handling, Deposits processing, Withdrawals processing, Payments processing, Transfers processing, Account opening and closing, IRA services, Certificates of Deposit, Electronic banking support, 10-key proficiency, Credit union core systems, Banking regulations compliance, Policy interpretation Benefits: Tuition reimbursement, Ongoing on-the-job training, 2-week onboarding program, Company outings, potlucks, and festive holiday parties, Birthday off (paid!), Volunteer and make a difference