Senior Program Manager, ZRAM at Zillow · Mexico…

Senior Program Manager, ZRAM Location: Mexico City About the team Zillow Rentals is building a vertically integrated marketplace that connects renters with property owners and managers, making it easier to move from one home to the next. The Ad Products team creates advertising solutions for property management partners across the Zillow Rentals Network, helping them reach renters and fill vacancies. This team plays an important role in a high-growth area for Zillow Rentals and has the opportunity to shape partner and customer experiences at scale. About the role As Sr. Program Manager for ZRAM, you will help shape and improve the experience Zillow provides to multifamily advertising partners. You will work across product, business strategy, and sales to lead programs that increase adoption and engagement with Zillow Rental Ad Manager. In this role, you will help partners use performance insights, complete transactions, manage listing data and media, and support invoicing workflows. You will build clear program processes, decision-making cadences, and operating mechanisms that reduce risk, improve alignment, and keep work moving. This role requires systems thinking, strong communication, and the ability to influence across teams. This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and instead work from a physical location of their choice, which must be identified to the Company. Employees may live anywhere in Mexico, with availability to travel to Mexico City, as we recommend attendance at occasional office events. In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location. Who you are 5+ years of experience in program management, product strategy, strategy and operations, or similar roles in technology, consulting, or other complex business environments. Strong analytical and problem-solving skills, including experience defining metrics, synthesizing data, and turning insights into recommendations. Experience designing and evaluating pilots, experiments, or new processes that drive growth or product adoption. Strong strategic judgment with the ability to identify market opportunities and customer needs. Proven ability to collaborate across product, sales, marketing, and analytics teams and influence without direct authority. Able to thrive in ambiguity, drive clarity, and lead complex programs from concept through launch. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.