Driver Success Lead at Zifty, LLC. in Atlanta, GA

Driver Success Lead | Zifty | Full-Time | In-Office

You'll be the primary point of contact for driver support, working closely with Operations to maintain reliability, accountability, and engagement across the platform.

What You'll Do

• Manage driver onboarding, orientation, and activation
• Handle escalations, pay disputes, and support issues professionally and promptly
• Monitor performance metrics, reliability trends, and zone coverage gaps
• Communicate operational updates, safety alerts, and company initiatives to drivers
• Build engagement initiatives that strengthen driver morale and recognition
• Maintain SOPs, training materials, and driver-facing resources
• Identify recurring issues and recommend process improvements

What We're Looking For

• Background in operations, logistics, driver management, or customer support
• Comfortable managing difficult conversations with empathy and accountability
• Strong communicator who is highly organized and detail-oriented
• Experience with operational or workforce management software a plus

Compensation $50,000–$60,000 | Full benefits