Retirement Benefits Specialist at Zenith… · Bothell

Summary: Zenith American Solutions, Inc. is the largest independent Third Party Administrator in the United States, providing exceptional service and support to its clients. They are seeking a Retirement Benefits Specialist to perform technical and administrative duties related to retirement benefit inquiries and applications, ensuring compliance with company policies and regulatory requirements. Responsibilities: - Processes retirement benefit applications; verifies the accuracy of information, researches or investigates past service, related credits, and insurance deductions - Responds to inquiries from participants, beneficiaries, and union representatives regarding retirement benefits - Determines benefit eligibility and requests necessary documentation from unions, employers, and the Social Security Administration to expedite processing - Initiates and prepares correspondence to participants, beneficiaries, employers and others regarding general account information, retirement benefit history, and monthly retirement benefits - Performs data entry and corrections to update members' information - Updates retirement data in appropriate information systems - Assists with special projects as requested by management - Performs other duties as assigned Required Qualifications: - High school diploma or GED - Six months experience working in a professional environment - Highly developed sense of integrity and commitment to customer satisfaction - Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations - Ability to communicate clearly and professionally, both verbally and in writing - Strong understanding of discretion and the appropriate handling of sensitive information - Solid organization skills with an attention to detail - Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages - Computer proficiency including MS Office tools and applications Preferred Qualifications: - Bilingual English and Spanish, based on location needs - Prior retirement plan administration experience Required Skills: Retirement plan administration, Benefit plan interpretation, MS Office, Data entry, Calculations of discounts, interest, proportions, and percentages, Customer satisfaction commitment, Clear verbal and written communication Benefits: Health, vision, and dental coverage, A retirement savings 401(k) plan with company match, Paid time off (PTO), Great opportunities for growth