Software Engineer Intern at Zendesk in Austin, TX

Summary: Zendesk is seeking an innovative and motivated Software Engineer Intern to join our growing Engineering & Integration Shared Services team. This role provides a unique opportunity to lead a self-directed, innovative project focused on next-generation solutions, primarily driving an exploratory technical project from concept to working prototype. Responsibilities: - Innovative Project Ownership: Define the scope, design, and implement an innovative, self-directed software project, focusing on exploratory use cases (e.g., leveraging AI/ML or new integrations) - Research & Prototyping: Conduct research into potential applications of existing and new technologies and finding synergy to develop a working proof-of-concept or prototype - Foundational Development: Apply best practices in design, development, documentation, and testing for your project, supported by senior team members - Technical Documentation: Produce clear and concise documentation detailing solution architecture, implementation, and potential business value - Agile Exposure: Attend and participate in core team ceremonies (e.g., daily stand-ups, sprint reviews) to learn about the Agile Scrum development lifecycle, focusing on reporting progress for your independent project - Collaboration & Communication: Work closely with developers, solution architects, and business system analysts to communicate project status, technical challenges, and findings effectively Required Qualifications: - Currently enrolled in a BE/BS/B.Tech or Master's program in Computer Science, IT, or a related technical field, and must be returning to school following the completion of the internship - Foundational knowledge or academic experience with one or more object oriented programming languages (e.g., Java, Python, or Node.js) - Basic understanding of API concepts (e.g., RESTful APIs) and fundamental software architecture principles - Familiarity with version control systems (e.g., Git/GitHub) - Awareness of Agile Scrum methodologies - Ability to write clear and concise technical documentation - Fluent in English Preferred Qualifications: - Experience with Node.js, Python, or Bash scripting is a plus - Exposure to cloud computing concepts (e.g., AWS, GCP, or Azure) - Understanding of iPaaS and low-code platforms (e.g., Workato, Boomi, Mulesoft) - Basic understanding or coursework related to continuous integration/continuous deployment (CI/CD) pipelines - Familiarity with logging and monitoring tools (e.g., Datadog, Splunk, CloudWatch) - Familiarity with cloud databases (e.g., DynamoDB, Snowflake, BigQuery, SQL) - Demonstrated Interest in automation using AI, machine learning, or natural language processing Required Skills: Object Oriented Programming, Java, Python, Node.js, API concepts, RESTful APIs, Software Architecture, Version Control, Git, GitHub, Agile Scrum Benefits: Bonus, Benefits, Related incentives