Junior Associate Solutions Consultant at Zendesk in Austin, TX

Summary: Zendesk is a company that focuses on improving customer service experiences. They are seeking a Junior Associate Solutions Consultant to support sales and solutions consulting teams by providing technical support and understanding customer needs in the SMB market segment. Responsibilities: - Sales and Presales Support: Assist the sales and solutions consulting team in developing proposals, preparing presentations, delivering solution assets/demonstrations, and managing customer relationships to drive sales initiatives - Cross-Functional Collaboration: Work closely with various teams within the Go-to-Market organization to understand different functions and how they contribute to overall business goals - Market Research and Analysis: Conduct market research to identify trends, customer needs, and competitive landscape, providing insights to inform strategic decisions - Marketing Initiatives: Collaborate with the sales and marketing teams to support campaigns, create content, and help drive demand for Zendesk solutions Required Qualifications: - Bachelor's degree in Business, Computer Science, Communications, or a related field with applicable coursework - Strong analytical and problem-solving skills - Excellent written and verbal communication abilities - Proficiency in office productivity software - Awareness of AI technologies (LLM, ChatGPT) and web/scripting technologies (e.g., HTML and CSS) and SaaS applications - A proactive and adaptable mindset - Eagerness to learn - A passion for technology and customer experience Preferred Qualifications: - An internship or relevant experience in sales, call centers, or customer service Required Skills: Analytical skills Important Skills: AI technologies awareness, Web/scripting technologies, SaaS applications Nice-to-Have Skills: Office productivity software, Eagerness to learn, Passion for technology, Customer experience, Adaptable mindset Benefits: Health and wellness benefits